Central Support Operations Coordinator III - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care.

We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs helping patients access and navigate care anytime and anywhere.

As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings.

This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.SM

As a Central Support Operations Coordinator III (CSOC L3) , you will serve as the main point of contact for healthcare providers and members that are receiving post-acute services.

In addition, CSOC L3 role serves as administrative (non-clinical) support for the remote clinical services team. This role is responsible for providing direct support to the multi-disciplinary team to anticipate and plan for continuum of care and discharge needs and communication with providers and clients.

The CSOC L3 is responsible for processing inbound and outbound communication and maintaining accuracy of documentation system.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6 : 00am 6 : 00pm CST.

It may be necessary, given the business need, to work occasional overtime.

We offer 2 weeks of paid training. The hours of training will be 6 : 00am to 6 : 00pm CST, Monday Friday.

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities :

• Manage provider / member inquiries / requests and resolve or escalate to appropriate Home& Community Care team or health plan personnel.
• Manage inbound and / or outbound electronica data and communication to assist in coordination of members care between health providers and health plan.
• Enter, review, update and / or verify member information in the Home & Community Care documentation system and communicate approved pertinent information with healthcare providers and / or Home & Community Care team as needed.
• Assist with updating work instructions for new pilots, process, and technology.
• Establish relationships and communicate, when appropriate, to providers, clients and / or Home & Community Carefield / care management staff as defined by departmental policy and process.
• Run and / or review reports and conduct quality audits.
• Serve as the first line of peer support, share areas of opportunity with leadership, and lead team engagement exercises.
• Assist with reviews of task assignments, productivity, SLA / TAT and volume updates.
• Perform other duties and responsibilities as needed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• High School Diploma / GED
• 6+ months experience with Authorization and Claims
• 1+ years of experience as a Central Support Operations Coordinator
• 1+ years of experience analyzing and solving customer problems.
• Microsoft Word (edit, create & save documents) and Microsoft Excel (editing spreadsheets),
• Must be 18 years of age OR older
• Flexibility to work an 8-hour shift, between 6 : 00am 6 : 00pm CST, Monday - Friday including the flexibility to work occasional overtime given the business need.

Telecommuting Requirements :

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills :

• Excellent written and verbal communication skills
• Strong organizational and time management skills with the ability to manage multiple projects.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only : The hourly range for this is $19.

47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.