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Student Experience Quality Assurance Analyst

VirtualVocations
Hartford, Connecticut, United States
Full-time

A company is looking for a Student Experience Quality Assurance Analyst to monitor and document quality to support departmental goals.

Key ResponsibilitiesMonitor calls, chat records, emails, and documents for accuracy and compliance with departmental expectationsCompile data and report findings to individual contributors and leadershipIdentify gaps and trends in data, recommending training and performance improvementsRequired Qualifications and EducationThree years of quality assurance and data analytics experienceBachelor's degree in a relevant fieldExperience in achieving and maintaining departmental quality standardsProfessionalism and ability to maintain confidentialityExcellent leadership and interpersonal skills

1 day ago
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