Customer Service Representative
Mutual of Omaha Mortgage
$14-$18 an hour + bonus
Vision, Medical, Dental, Life Insurance, Retirement
Full-Time
Job Summary
At Mutual of Omaha Mortgage, we rely on knowledgeable professionals to interact with our valued customers who have expressed interest in our products and services.
We’re looking for highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls.
The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about playing an integral role in helping clients with their financial solutions.
Skills and Qualifications :
- Strong communication, both verbal and written
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills
Responsibilities :
- Handle a large volume of warm inbound and outbound calls in a timely manner
- Read scripts verbatim for products and services and rebuttal when necessary
- Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality
The Person :
- Previous sales or customer service experience (in any capacity whether full time or part time)
- Call center experience preferred
- Desire to Succeed
- Motivated, Competitive, and Driven
- Great communicator and relationship builder
- Microsoft Office Proficient required (utilization of Outlook is a must)
The Perks :
- $14 / hour + Bonus
- Work / Life Balance : 40 hours / week Monday Friday / 7 : 30am 4 : 30pm
- Benefits : Medical / Vision / Dental / 401K / FSA
- Growth Opportunities
Company Description
We offer an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.
Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans.
We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, we would love to hear from you
RCM Customer Service Representative
Key Responsibilities:Answer incoming calls & emails from customers within a 48-hour turnaround timeAssist customers with requests for information, complaints, making appointments, and resolving issuesCollect copays and deductible paymentsRequired Qualifications:High school diploma or equivalentPrior...
Customer Service Representative
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - WFH
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative/ Travel Assistant
Key Responsibilities: Customer Assistance: Offer prompt and personable assistance to group travelers via multiple communication channels (phone, email, chat), addressing inquiries, resolving issues, and offering expert guidance Booking Support: Aid customers in booking gr...
Customer Service Representative - TurboTax (WFH)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
Customer Service Representative – Dallas, TX. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking fo...
Get hired today! Work from Home / Customer Service Representative
Customer Service Representative. In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers. Gathers customer information, assesses and fulfills customer needs. ...
Claims Customer Service Representative
Claims Customer Service Representatives. The Claims Customer Service Representative will be responsible for:. Prior customer service experience. We are seeking customer focused individuals who are looking to start their career in Auto Insurance Claims to join our growing team in!. ...
Airline Customer Service Representative at DFW Airport - $19/hr
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Dallas Forth Worth International Airport (DFW). Hallmark Aviation has earned a reputation for providing best-in-class service for some o...