GUEST CARE ASSOCIATE- FRONT DESK WITH DAILY PAY AVAILABLE**

Residence Inn Oceanfront in Myrtle Beach has multiple job openings for Day and Evening Guest Service Agents . Come join us at one of the newest hotels on the beach at the Residence Inn Marriott Myrtle Beach Oceanfront.

Daily pay now available. Cash out up to 50% of your earned wages after each shift!

RESPONSIBILITIES

Meets and exceeds customer and team member expectations by providing service and teamwork

Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations

Provides quality service to the customer by anticipating guests' needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay

Registers, processes, and greets customer promptly, welcoming him / her to the hotel

Responds to customer requests for information about the hotel

Arranges for special services requested by the customer

Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

Arranges fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance

Minimizes loss of revenue by adhering to all established credit and inventory control procedures

Ensures all customers establish a form of payment upon check-in

Monitors customer accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information

Improves timeliness of cash flow by adhering to all established credit and inventory control procedures

Verifies all information on reservations check-in; name, address method of payment, etc.

Identifies and records special billing instructions

Completes shift closing accurately by getting appropriate approval signatures and authorization codes

Adheres to hotel policies regarding the use of cash banks, drop / deposit logs, etc

Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets

Properly processes customer mail, messages, and packages to insure their receipt by customers

REQUIREMENTS

High School diploma

1-2 years experience working as a hotel front desk agent preferred

Competent computer skills including knowledge of Microsoft Word and Excel

Experience using hotel reservation system such as FOSSE is a plus.

Organization skills and attention to detail

Friendly and customer service oriented

Good interpersonal and problem solving skills

Ability to work weekends is required

1st, 2nd, 3rd shift flexibility is preferred

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues.

Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours / days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position.

It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.

All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or

veteran status.