Key Responsibilities of Customer Service Representative : Order Management : Utilize ERP systems to create and process customer orders accurately and efficiently.
Customer Setup : Set up and maintain customer accounts, ensuring all details are accurate and up to date.Vendor Purchases : Coordinate with vendors to manage purchase orders and ensure timely delivery of materials.
Customer Support : Provide exceptional customer service through phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Administrative Support : create and update records, answer phhones, prepare documents, etc.Data Entry : Maintain accurate records of customer interactions, orders, and transactions within the ERP system.
Qualifications of a Customer Service Representative : Experience : 3+ years in a customer service role within a manufacturing environment.
ERP Proficiency : Strong experience with ERP systems (e.G., SAP, Oracle, Microsoft Dynamics) for order processing and inventory management.
Attention to Detail : High level of accuracy in data entry and record keeping.Benefits : Competitive salary and benefits packageHealth, dental, and vision insurance401(k)Paid time off and holidays
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