Benefits :
- Bonus based on performance
- Company car
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
- Training & development
Customer Service Manager Job Summary
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer.
In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability.
You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
- Recruit, hire and train new production technicians
- Generate sales from production technicians to up-sell and cross-sell
- Research strategies to further improve the customer experience
- Schedule calendar for production technicians
- Distribute work
- Develop standards and procedures
- Document customer service discussions and actions
- Maintain accurate records and files of documentation
- Provide sales goals and encouragement to achieve goals
- Manage budget and expenses
- Set and maintain all customer service procedures and policies
- Record, organize, and file customer interactions and profile / account changes
- Provide resources for quality customer service
- Implement customer service strategies to improve quality of service
- Address and resolve team and customer conflicts
- Anticipate and resolve customer service issues
- Maintain a professional workspace and workflow
- Evaluate production technicians performance
Customer Service Manager Requirements and Qualifications
- Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to multitask, prioritize, and manage time efficiently
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
- Focused on customer service
- High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles / accounts.
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for a positive customer experience and resolution
Compensation : $20.00 - $25.00 per hour
Picture yourself here fulfilling your potential
At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.
SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers have the opportunity to earn performance-based bonuses!. Our Property Managers get to work independently at multip...
Customer Service/ Reservationist Manager
We are Now Hiring a Customer Service/ Reservationist Manager in Portland, OR!. Evaluates customer service, ridership, and operational data to ensure the highest possible level of service and efficiency. Answers customer calls and inputs all customer rides using a computerized scheduling system; ente...
Customer Service Manager - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Use a customer-focused, needs-based review process to educate customers about insurance options. As a State Farm team member for Kristopher Housh - State Farm Agent, you...
Customer Service Manager
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Provide excellent customer service. Excellent Customer Service Skills. ...
Customer Service Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers have the opportunity to earn performance-based bonuses!. Our Property Managers get to work independently at multip...
Customer Service Test Center Manager
Minimum of two years of customer service experience required (call center, retail, restaurant, etc. The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. Resolve, report or escalate candidate and/or building problems to the appropriate department or manager ...
Part Time - Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
CS - Customer Service Manager
Customer Service Manager (CSM). Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Customer service is of the highest priority, as well as professional and safe service. We offer a wide range of aircraft ground handling and flig...
Customer Solutions Manager
AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...