Job Title : Customer Service Representative
Job ID : 24-04753
Location : Phoenix, AZ
Duration : 06 months’ contract on W2 with possible for FTE
Job Schedule-Some Saturday hours may be required.
Job Schedule-First three months in office 40 hours a week, then a hybrid 3 / 2 schedule can be worked out if worker is completely trained
Job Summary :
The Client Representative role supports the Client contact centre by servicing customers through inbound / outbound calls and emails.
Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.
The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to :
Qualifications
- Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
- 3-5 years’ experience of Insurance background
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability
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