Assistant Branch Manager- Fort Smith, AR

Job Description

Job Description

Phoenix Metals Company is a metal distribution company with 17 locations across the United States. The company is a subsidiary of Reliance Inc.

a Fortune 500 SEC registrant, and the largest metals service center company in North America.

JOB SUMMARY

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring exceptional customer service, and achieving financial objectives.

This role involves supervising staff, managing resources, and driving sales and profitability.

DUTIES AND RESPONSIBILITIES

• Assist the Branch Manager in planning, organizing, and directing the branch's daily operations, ensuring compliance with company policies and procedures.
• Assist in the development and implementation of sales strategies to meet or exceed branch and company targets.
• Provide training, coaching, and performance feedback to staff to enhance their skills and career development.
• Ensure high levels of customer satisfaction through excellent service.
• Handle customer complaints and resolve issues promptly and efficiently.
• Monitor branch financial activities, including budgeting, forecasting, and reporting to ensure profitability.
• Facilitate communication between branch staff and upper management, acting as a liaison to convey concerns and suggestions.
• Oversee inventory management and ensure adequate stock levels.
• Collaborate with the Branch Manager to create and maintain a positive work environment.
• Assist in the recruitment, hiring, and onboarding of new employees.
• Responsible for adhering to / ensuring compliance with applicable safety and quality standards.

REQUIRED & PREFERRED QUALIFICATIONS

• Previous experience in Management or Sales, or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.
• High School diploma / GED required
• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Previous experience in customer service or other related field preferred.
• Knowledge of principles and methods for showing, promoting, and selling products or services required.
• Knowledge of principles and processes for providing customer service required.
• Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.
• Knowledge of company product(s) and their uses required.
• Knowledge of the metals industry required.
• Ability to multi-task, prioritize, and manage time effectively required.
• Ability to effectively present information and respond to questions from groups of managers, customers, and employees required.
• Excellent oral and written communication skills required.
• Excellent listening skills required.
• Strong analytical and problem-solving skills required.
• Strong leadership and team-building skills required.
• Ability to apply mathematical concepts to practical situations required.
• Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.
• Ability to initiate and maintain cooperative relationships with co-workers and customers required.
• Strong computer proficiency in Microsoft Office Suite and relevant software required.

Sedentary work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Office setting; controlled temperature environment

We are an equal opportunity employer. All applicants shall be considered for employment without regard to their race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable Federal, state, or local law.