Senior Software Engineer, Platform / Core Services

Job Description

Job Description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide.

At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home.

By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

As a senior engineer on Charlie Health's platform team, you will develop the core services that power Charlie Health. You and your team will develop services and shared libraries that systematically improve Charlie Health's ability to deliver high-quality care.

Specifically, you will work on problems such as :

• Enabling our system to support new care programs and treatment offerings
• Improving the ways we communicate with our clients and their guardians
• Optimizing business processes through event driven architecture and workflow orchestration
• Personalizing the client experience by developing shared identity context

You'll thrive here if you're energized by impact, have a high quality bar, take an iterative approach to software engineering, and are a willing and helping partner to the broader engineering organization.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

• Develop and maintain our shared services and libraries
• Monitor, tune, and improve application performance
• Define and evangelize our target architecture
• Rollout improvements to existing services owned by other teams
• Define and promote best practices across the engineering organization
• Accelerate developer velocity by identifying and abstracting common functionality

Qualifications

• 5+ years experience as a software engineer working on distributed systems
• Expert knowledge developing scalable services in Python
• Expertise developing event-driven architecture
• Proficiency in LLMs, Neural Networks, and Graph Databases. Skilled in applying large language models and neural networks for improved efficiency and decision-making, along with utilizing graph databases for in-depth data relationship analysis to drive optimized outcomes
• Experience designing and implementing RESTful APIs
• Outstanding debugging, critical thinking, and interpersonal skills
• Experience writing effective unit and integration tests
• In-depth knowledge of SQL and relational databases
• Familiarity with a cloud ecosystem such as AWS, GCP, or Azure (AWS preferred)
• Ability to make important technical tradeoff decisions with cross team implications
• Please note : candidates located within 75 minutes' commuting distance of our NYC office are expected to come to office 4 days / week

Charlie Health does not provide visa sponsorship. #LI-Remote

90-Day Plan

In your first 90 days at Charlie Health, we anticipate you might :

• Create new services and modify our existing system to support new clinical products
• Identify and fix bottlenecks our systems will experience at 2-10x current scale
• Develop libraries to handle cross-cutting concerns such as audit logging, access control, and asynchronous communication

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Our Values

• Connection
• Care deeply
• We care personally about every single person in the Charlie Health ecosystem : our clients, providers, and team members alike.
• Inspire hope
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence
• Stay curious
• We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
• Heed the evidence
• Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment
• Act with urgency
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Don't give up
• Our clients don't give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page : https : / / www.

charliehealth.com / careers / current -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company.

In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team.

All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.

com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves.

Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.