Principal Product Manager - Trust & Connectivity
Remote - US
See yourself at Twilio
Join the team as Twilio’s next Elastic SIP Trunking and STIR / SHAKEN Principal Product Manager.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day.
As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
Your career at Twilio is in your hands.
About the job
This position is needed to be responsible for providing a best-in-class, industry pacesetting SIP Trunking service, augmented with SHAKEN / STIR call authentication frameworks, that powers the highest scale contact centers on the planet.
Responsibilities
- Lead Product for the Elastic SIP Trunking team based in the United States.
- Responsible for the roadmap, requirements, and prioritize releases for your engineering team.
- Write detailed and technical product requirements for your engineering team.
- Interface with 3rd party vendors.
- Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials.
Qualifications
Required :
- Bachelor’s degree or higher in a technical field such as Software Engineering, Computer Science, Data Science, AI / ML, or related work experience.
- Demonstrable experience writing comprehensive and detailed requirements for software features or solutions which address both internal and external stakeholders.
- Hands-on experience with large-scale data processing, utilizing tools such as SQL and Python for data analysis and workflow optimization using cloud-based platforms such as Presto, Databricks, or Snowflake.
- Working knowledge of modern data visualization and business intelligence tools such as Looker, Tableau, Power BI to drive insightful decision making.
- Strong understanding of UI / UX design principles and ability to build intuitive, data-driven user journeys.
- Familiarity with telecommunications networks, infrastructure and protocols.
- Excellent verbal and written communication skills in English, with demonstrated ability to convey complex technical concepts clearly and concisely.
- Working knowledge of networking protocols.
- Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
- Experience implementing or troubleshooting SIP-based solutions.
- Experience or Interest in understanding distributed systems (cloud-scale) architectures.
- Experience working in an Agile / SCRUM development process with globally-distributed teams and customers.
- Experience working with direct sales, marketing, and defining pricing / packaging.
Location
This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic.
Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
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Remote working / work at home options are available for this role.
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