Community Concierge - Greeter

Description

Foglia YMCA is hiring a Community Concierge - Greeter who wants to turn their passion for customer service into a career .

The Community Concierge - Greeter will be responsible for helping to set the tone of the member experience by engaging entrants in a friendly and polite manner as they enter and exit the building.

They will scan cards for members and program participants and, in instances where an "access denied" occurs, direct the person to the Community Concierge Desk.

The Community Concierge - Greeter will follow all standard operation procedures for welcoming and processing prospects, guest pass users and away members.

Starting salary : $16.20 / hour with opportunities to grow within the organization

Looking for help opening shifts on Tuesdays and Thursdays and flexible weekends.

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services.

We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you!

Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Scope and Responsibility

• Greet community members and guests and make them feel welcome and engaged
• Open and close the Greeter station as required
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience

Requirements

• 3 months to 1 year of customer service experience
• Ability to work flexible hours, weekends, and / or holidays, as needed
• Possess a friendly, outgoing and welcoming demeanor
• Ability to respond to member, program participant, visitor and prospect requests with tact
• Computer skills required

Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by :

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

Qualifications

Behaviors

Enthusiastic - Shows intense and eager enjoyment and interest

Team Player - Works well as a member of a group

Motivations

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion - Inspired to perform well by the completion of tasks