Housekeeper (Weekend Premium)

Job Description

Job Description

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

As a Housekeeper you would be responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Our Benefit Package includes :

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity / paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions :

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc.

are taken care of accordingly

• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to Suburban Inns and Hilton standards
• Scrub floor, shower, bathtub, sink, and toilet in bathroom
• Remove all used guest amenities, linens, and garbage
• Restock amenities (i.e. coffee, soap, shampoo, etc.)
• Make beds while checking for damaged or stained linen at the same time
• Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
• Vacuum entire bedroom and hallway outside the door to the room
• Complete extra tasks assigned (hallways, storage, extra items)
• Return any room service trays to the break room
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Transport all dirty laundry to the laundry room
• Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
• Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper
• Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
• Ensure that all standards set by Suburban Inns and Hilton are being followed at all times, while also maintaining a minimum of two rooms complete per hour
• Assist in keeping all storage rooms organized
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements :

Minimum Knowledge : Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing.

Good communication skills

Formal Education and Job-Related Experience : None

License, Training, and / or Certification Required : Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton’s business needs.

More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.

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