Senior Change Manager

Join the FHLBC team!

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

• Retirement program (401k and Pension)
• Medical, dental and vision insurance
• Lifestyle Spending Account
• Generous PTO plan
• 11 paid holidays per year
• Hybrid working model

Who we are :

Our mission at FHLBank Chicago : To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas.

Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it's like to work here :

At FHLBank Chicago, we bring people together. Our regular All-Staff meetings keep employees informed and our values drive the work that we do.

Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Through our Office of Diversity, Equity and Inclusion (DEI), we host signature and employee-led events to celebrate our differences and learn from each other and identify volunteer opportunities to strengthen our communities;

and Employee Resource Groups (ERGs) and culture teams create connections around shared interests and experiences. We offer live and on-demand professional development opportunities to grow your skillset and your career.

What you'll do :

The Sr. Change Manager will provide change management support for projects at different service levels (including support to manage project vendors).

This role will maintain an organizational perspective on change management and ensures function evolves to meet changing organizational needs.

The Sr. Change Manager champions the change vision enterprise-wide, ensuring awareness of CM function and utilization of best practice methodologies.

How you'll make an impact :

• Drive successful transformations by leading and managing complex change initiatives, ensuring smooth transitions and positive outcomes that align with the Bank's objectives.
• Enhance stakeholder buy-in by cultivating strong relationships with stakeholders of all levels, promoting engagement and support to achieve lasting change.

What you can expect :

• Implement and maintain the enterprise change management model and playbook for all sizes of initiatives :
• Execution Support tier : work with project teams to deliver end-to-end change management plan, including scoping change needs, creating a case for change narrative, conducting an impact assessment, developing change roadmap, and executing change management action items.

Identify and execute creative change management strategies to minimize resistance and impact to key stakeholders.

• Advisory Support tier : serves as a consultant to support project team's execution of change management activities (project kick-off, review of deliverables, change team coach).
• Self-service tier : direct project teams to usage of change management playbook and answer questions as needed.
• Conduct change management health checks and leadership check-ins as necessary.
• Understand the various types of impacted populations, including employee groups and customers (members).
• Create, maintain, and socialize change management KPIs and other key metrics.
• Partner with project leads and subject matter experts to understand future-state changes and develop and amplify the case for change.

When necessary, facilitate change workshops to align or gather input from internal stakeholders.

• Collaborate with leaders on the end-to-end implementation of culture transformation strategies.
• Monitor potential internal and external (customer-facing) collisions and escalate to the appropriate levels.
• Identifying potential sources of resistance, developing strategies to mitigate resistance, and identifying resources to address resistance.
• Closely partner with internal communication team to create a detailed communication plan for enterprise initiatives.
• Advise project teams on change management scope and vendor selection during RFP and contracting stages.
• Communicate change management themes, risks, and needs to senior leadership audiences.
• Partner with HR to ensure all project-related and change management training is reflected on the organizational training calendar and adheres to key processes or practices.
• Capability Building :
• Leads general, organization-wide trainings on change management and conducts ad hoc workshops with project teams.
• Takes ownership of change methodology and shapes overall organization approach to change management as needs evolve.

What you'll bring :

• Bachelor's Degree or equivalent (Masters in relevant field desirable).
• 7+ years of experience in change management, organizational development, or related field.
• Proven track record of successfully managing large-scale change management efforts, especially technology transformations.
• Hands on experience with structured change management methodologies, frameworks, and tools.
• Experience organizing, facilitating, and leading change management workshops.
• Experience building and sustaining strong organizational relationships.
• Experience working cross functionally in a collaborative environment, including comfort with ambiguity and uncertainty.
• Certification in change management (e.g., Prosci, CCMP, etc.) is desirable.
• Experience working in financial services industry is desirable.
• Ability to work well under tight deadlines in a fast-paced environment.
• Ability to develop ideas from concept to an executable plan.
• Strong problem-solving skills and personal resilience, able to work through conflicts.
• Ability to influence and build consensus among diverse stakeholders.
• Self-directed with drive to deliver exemplary results.
• High emotional intelligence and ability to handle sensitive situations.
• Excellent written and oral communication skills.
• Proficiency with MS Office Suite.

The perks :

At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives : Our generous PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year;

our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop.

Step into a brighter future with us.

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