Fieldings River Oaks Front of House Manager

Benefits :

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Bonus based on performance

Company parties

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Position Overview :

The Fielding’s River Oaks Manager position oversees all restaurant operations focused on upscale dining room service. Will work under direct supervision of the General Manager / Restaurant Director.

Will be responsible for varied duties in a fine dining environment, such as but not limited to hiring, team development, service execution, sanitation standards, scheduling of the Service line team, financial goals and performance.

Maintain a professional relationship with all department managers and employees. Duties are varied and complex, subject to evolve with the business growth.

Able to adapt to evolving marketing promotions, procedures, techniques, tools, materials, equipment, and products. Oversees and is responsible for the team’s development and training with a focus on FOH performance.

The Manager is held accountable for the team’s and restaurant’s performance.

Essential Duties :

• Extensive knowledge of fine dining tasks such as framing silverware, table side preparations such as table side carving and flambe, proper plate handling technique, wine selling and service.
• Inspire the staff to exceed guest expectations for food and service modeling the behavior that produces desired results.
• Professional, manicured, upscale personal presentation.
• Extensive knowledge of food and beverages with a focus on wine.
• Lead others to achieve the company vision.
• Be a product champion, modeling the behavior for the team.
• Know Fielding’s standards and hold others accountable for behavior as defined in the Partner Handbook.
• Handle cash and credit cards to expectation.
• Knowledge of Word, Excel and computer operations.
• Open and close the restaurant to expectation.

Competencies & Qualifications :

• Have strong oral and written communication skills.
• Present a professional demeanor.
• Strong computer skills.
• Be a leader of people and process.
• Lead in a positive manner in high stress situations.
• Multitask effectively.
• Have a true happy disposition.
• Bi-lingual a plus.
• Enjoy and be successful in fluid situations.
• Think on your feet quickly.
• Demonstrate interest and share knowledge of food and beverages, with a focus on wine sales.
• Able to lift and carry 25 pounds.
• Follow directions and show initiative to make and follow through on decisions.
• Develop rapport with culinary team to understand the full range of Fielding’s products and services.
• Consistently search for ways to improve and promote a high level of guest service and sales.
• Review and discuss guest and Partner feedback.
• Treat guests and Partners with respect.
• Provide a risk-free and safe working environment.
• Apply accurate logic and common sense in decision making or solving problems.
• Seek expertise, help, and resources to achieve goals and objectives.
• Stay focused and detail-oriented while on duty and work through distractions.
• Identify, prioritize activities and modify work routines to eliminate wasted efforts.
• Follow guidelines and rules of Fielding’s Culinary Group.
• Speak clearly and logically to be understood.
• Ability to read and interpret documents, operating and maintenance instructions, and procedure manuals.

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