About Us : At Elite Tape, we are experiencing rapid growth and are committed to delivering exceptional service and quality products to our expanding customer base.
We value innovation, teamwork, and a customer-first approach. Join us and be part of a dynamic team that is dedicated to excellence and continuous improvement.
Job Summary : We are looking for a dedicated and enthusiastic Customer Service Representative to join our growing team. The ideal candidate will be passionate about helping customers, resolving issues, and providing an outstanding customer experience.
You will play a crucial role in maintaining our reputation for high-quality service and customer satisfaction. Open to part-time candidate.
Onsite job. REFERRAL FEE AVAILABLE!
Key Responsibilities :
Handle customer inquiries via phone, email, and chat with professionalism and efficiency
Provide detailed information about our products and services
Resolve customer issues and complaints, ensuring a positive resolution
Process orders, returns, and exchanges accurately
Maintain comprehensive records of customer interactions and transactions
Collaborate with other departments to address customer needs and improve service processes
Stay informed about product updates and company policies
Qualifications :
High school diploma or equivalent; a college degree is a plus
Proven experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
Proficiency in Microsoft Office Suite and customer service software
A positive attitude and a team-oriented mindset
Benefits :
Competitive salary and comprehensive benefits package offered
Opportunities for professional growth and career advancement
A supportive and collaborative work environment
How to Apply : Interested candidates should submit their resume and a cover letter highlighting their relevant experience to [email protected].
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