Service Technician

Job Description

Job Description

Description :

Hours : 8am to whenever you get your route completed. No set end time.

Pay : $20.00-$23.00 per hour

Address : 7585 Equitable Drive Eden Prairie, MN 55344

Travel Area : 100 mile radius of Eden Prairie, MN

Position Overview :

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment.

Will maintain a small parts inventory and document work performed in accordance with policies and procedures.

Responsibilities :

Primary Responsibilities :

• Diagnose problems and repair malfunctioning exercise equipment by following testing procedures
• Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
• Log all service claims in system within 24 hours of work completed
• Maintain an accurate inventory of service parts and perform quarterly audits
• Discuss, present and close service contracts and special programs being offered for customers
• Discuss with customer continued service when product is no longer under warranty
• When applicable, discuss new product options with customers or defer customer to retail store
• Provide accurate service reports to management when requested
• Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Maintenance of Company Vehicle

• Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.
• Vehicles must be kept clean by removing trash and all personal items at the end of each day.
• Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.

Marginal Job Functions :

Other projects as needed.

Requirements : Education :

Education :

High school degree or equivalent required

Experience :

• 1-3 years of experience in a technical support or service role preferred
• Experience with Microsoft CRM (Customer Relationship Management) helpful

Other Requirements :

• Valid driver’s license with an acceptable driving record
• Basic knowledge of technical and mechanical problem solving preferred
• Working knowledge of Microsoft Office Suite and similar communication related software

Benefits :

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include :

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k) matching
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE / M / W / Vet / Disability