Case Manager, Housing Support

About Us Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year and builds on their strengths to help them gain skills for success.

At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take.

Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits.

Join our team and help make a difference! Benefits For Full Time Employees Benefits / Perks : Tuition Assistance Program Generous paid time off (Including 5 Self-Care Days / Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays) Healthcare Plans (Medical, Dental, Vision, and Pet Care) 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) Employees hired in this position will be able to work remotely one day a week based on program needs.

Overview Title : CASE MANAGER, Housing Support (Bilingual English / Spanish Required) Reports To : SENIOR PROGRAM DIRECTOR, Community Benefits Assistance Program (CBAP).

Location : 876 Schenck Avenue, Brooklyn, New York 11207 Hours : 35 Hours / Week; Non-Exempt (Mon Fri, 10AM 6PM) Occasional evenings for outreach events.

Salary : $50,000-$55,000 / Year Job Summary : The Case Manager- Housing Support assists participants with a wide array of housing and social services including : screening for appropriate housing and government benefits, application and re-certification assistance for varied housing services and benefits, accessing affordable housing, rental assistance programs, and advocacy for housing benefits and services.

The candidate will also conduct community outreach to inform about the program’s services in Crown Heights. The Case Manager- Housing Support must be able to work independently and take initiative to expand the program in the Crown Heights community.

The candidate will act as the lead case manager in the program. Major Duties : Direct Services : Conduct respectful, accurate, and timely intake, assessment, and service planning with all assigned program participants, entering information into required databases as indicated.

Work in an ongoing manner with participants to provide housing benefits screenings, direct services, and referrals to address their immediate needs as well as longer-term concerns in order to help them achieve their goals and enhance their self-sufficiency.

Provide low-income individuals and families in Crown Heights and the surrounding Brooklyn communities that are struggling with housing insecurity with a myriad of targeted housing support services so that they can achieve housing permanence and avoid placement in the shelter system.

Strengthen our housing support work through helping clients pay off arrears; apply for, and expedite delays in processing, for government housing and voucher applications;

mediate with landlords; and navigate eviction notices. Enhance housing supports through helping individuals and families access wraparound services like job placement assistance, Medicaid, Medicare, health insurance subsidies, SNAP benefits, and more to remove barriers that often lead to financial, life, and housing instability.

Provide advocacy, outreach, and referrals to entitlement agencies, social service providers, and other programs on behalf of program participants.

Refer participants to in-house legal and financial consultants as needed, scheduling them in shared calendars. Develop ISP plan with short- and long-term goals for participants enrolled in the program.

Follow-ups : bi-weekly follow-up required in the program Outreach : Conduct outreach in Crown Heights to promote the program and recruit new participants.

Distribute promotional materials; attend community board, police precinct, and other neighborhood meetings; and use participant and staff word-of-mouth to keep their networks informed of services offered.

Develop partnership with local community-based and city agencies to connect participants to needed housing services. Pop-Up Events : Host at least 12 popup events (including at least six in Crown Heights) to assist attendees with housing supports and other resources and services.

Workshops : Schedule and facilitate at least 12 workshops annually (at least one per month) that focus on different housing related and other government benefit topics.

Collaborate with expert workshop presenters as well as interested workshop participants to achieve maximum utilization. Database-data entry : Use required tracking and reporting databases in order to document services provided, outcomes, and submit proof of goal achievement.

Provide program updates at internal meetings. Maintain attendance and participation records and upload these into required databases in order to satisfy funder mandates.

Compile data and complete statistical and written reports as needed. Perform other duties as assigned. Qualifications : Bachelor’s degree required in relevant field;

counseling credential preferred. At least three years of case management experience in a community-based setting preferred.

Bilingual English / Spanish OR English / Creole required. Must have good written and verbal communication skills. Must be able to work Monday-Friday from 10AM-6PM (schedule is subject to change as required by the program) Must be able to work evenings and occasional Saturdays.

Must be open to work in Crown Heights and being in the field at least two times a week or more. Must have a commitment to work from a strength-based and youth and family development perspective.

General Requirements : All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.

Additional Information Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity.

We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.

We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations.

These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities.

If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.