At Your Service Captain, Viewmont - Full Time

Job Summary

As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , problem-solving, and building brand loyalty.

You will drive results through promotional and Omni selling initiatives, such as By Online Pickup in Store and Curbside services.

Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues.

Advancement opportunities include Sales and Customer Experience Manager.

What we can offer you :

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Coverage across medical, dental, vision, and retirement
• Employee Assistance Program (mental health and financial literacy resources)
• Fully-Funded education benefits may include 100% of tuition, books, and fees
• Merchandise discounts
• Colleague Resource Groups (CRGs), give-back / volunteer opportunities

What you will do :

• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding
• Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange
• Enhance the in-store customer experience by promoting our Macy's mobile app
• Meet with People Leaders throughout the day to plan and monitor total store activities
• Lead colleagues in the execution and completion of assigned tasks
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling the registers
• Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services.
• Keep current on updates to services, promotions and policies
• Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.
• Perform all applicable sales and / or support duties in addition to above

Who you are :

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• 1-2 years of direct retail experience preferred
• High school diploma or equivalent

Essential Physical Requirements :

• Prolonged periods (at least two consecutive hours) of standing / walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• Lifting and moving items weighing up to 30 lbs.
30+ days ago