Customer Service Rep: Anchorage Animal Care and Control

JOB SUMMARY

Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC).

The employee works with the general public on a daily basis in a variety of different situations. We have full time and part time positions available.

REQUIRED QUALIFICATIONS

Minimum age 18High School Diploma or GEDAble to proficiently speak, read, understand and write EnglishMinimum one year customer service experienceMinimum six months cash handling experienceMinimum six months experience in a professional office setting;

greeting customers, answering phones, transferring calls, documenting informationGood computer skillsGood oral and written communications skillsDESIRED QUALIFICATIONS

Experience working in an animal-oriented organizationAbility to type at least 35 wpmKnowledge of basic care for common petsESSENTIAL FUNCTIONS

In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or locationAnswer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the centerAssist public with animal claims and relinquishments, initial handling / restraint of animals, including leashing and walking a dog or putting cats into a carrierProvide general information to the public regarding humane animal care and ownership responsibilitiesProvide information to the public regarding the AACC’s policies and the laws set forth by the Municipality of Anchorage Health DepartmentUse the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay / neuter records, rabies tags, license tags and client information, and produce the required and requested documentsProcess and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services providedResponsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basisComplete opening and closing procedures for customer service counterKeep the customer service area neat and clean to maintain a professional public appearance

WORKING

ENVIRONMENT

The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities.

The work requires interaction with the public.

EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)