Customer Service Associate
Management Level
EQ’s Transfer Agency (TA) is an industry leading stock transfer record-keeping provider covering equity investment vehicles, including corporate equity compensation, corporate actions, initial public offerings, associated stock issuances and sub-accounting record-keeping arrangements.
EQ is uniquely positioned among the US shareholder record-keeping provider community as a technology and service leader with a 95% client satisfaction rating and 93% shareowner satisfaction rating.
Summary
The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner.
In this role, you will be interacting on the phone 100 % of the time with shareowners, their representatives, and the investment community supporting activities against share positions held at EQ by Equiniti.
The nature of inquires received range from simple to complex and pertain to assisting shareowners and other callers with account related service.
Baseline knowledge of the Financial Services industry would be helpful, but not necessary if you have strong communication skills, excellent phone etiquette, and both a desire and capacity to learn more about the world of financial services, we can prepare you!
Essential Functions / Responsibilities
- Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards.
- Candidates must be comfortable using technology working in multiple systems at the same time.
- Performs research during and after calls as needed to resolve problems and inquiries.
- May act as a back-up for inquiries from higher revenue and contractual clients.
- Document call notes ensuring key data is accurately captured in system.
- Representatives must maintain required performance metrics : Call qualityProductivityAdherence to scheduleRisk and Compliance requirements
Workplace Culture and Environment
- Must be flexible regarding both schedule and daily duties.
- Overtime hours may be required based on business needs with advance notice.
- This is a fast-paced call center environment requiring the ability to multi-task and work collaboratively.
- High School diploma or equivalent.
- One year of High Touch Customer Experience.
- Previous Call Center experience.
Preferred
Associate or bachelor's degree or the equivalent combination of education, training, or work is preferred, but not required.
Compensation : Up to $17.00 / hourly
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
Pharmacy Customer Service Associate
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...
Customer Service Associate
The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exce...
Loss Prevention Customer Service Associate
Understands operational procedures and deters acts of dishonesty within established customer service guidelines. Provides timely, courteous and knowledgeable service to customers. Observes accurate checkout procedures for customers and Associates. Benefits include: Associate discount; EAP; smoking c...
Customer Service Associate (Hybrid in Princeton, New Jersey)
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. You will be based in Princeton, NJ reporting to the Customer Service Supervisor - Member Services. Strong ability to overcome objections and enthusiastically resolve cust...
Customer Service Associate
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...
Sales & Customer Service Associate
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations. Provide outstanding customer service and help e...
Customer Service / Sales Associate
Customer Service and Sales Associate, come join our growing family at Amazing Lash Studio where your talent is appreciated. Salon, Guest Service Associate, EWC, European Wax Center, or Massage Envy work experience a plus. We are looking for full-time and part-time Studio Sales Associates to join our...
Customer Service Associate
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. Job Title: Customer Service Associate. We are hiring for both Full Time and Part Time Customer Service Associates. We purchase these items directly from our nonpro...
Cashier & Customer Service Associate
The Cashier & Customer Service Associate position mainly focuses on various clerical duties and customer service working within our retail showroom office, including but not limited to:. Candidate must posses excellent customer service skills in dealing with customers via phone and in person. Provid...
Retail Customer Service Associate
At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the live...