Customer Service Representative

Robert Half
New York, NY, US
Temporary

Job Description

Job Description

We are offering a short term contract employment opportunity for a Customer Service Representative in NYC. The role involves assisting in organizing events and providing excellent customer service within the hospitality industry.

Responsibilities :

  • Checking in guests and providing them with appropriate badges
  • Assisting in the organization of annual meetings and Q& A sessions
  • Distributing name tags to guests and providing necessary directions
  • Responding to customer inquiries and resolving any issues they may encounter
  • Ensuring accurate record keeping of customer interactions
  • Monitoring customer accounts and taking necessary actions
  • Performing clerical duties as required to facilitate smooth operations.
  • Proven experience in a customer service role is required, prior background in a similar role is a plus
  • Exceptional communication and interpersonal skills are needed
  • Must possess strong problem-solving abilities
  • Ability to handle stressful situations and remain calm and professional is essential
  • Proficiency with computers, especially in data entry, emailing, and MS Office products is necessary
  • Strong understanding of the sales process and dynamics
  • A commitment to excellent customer service is crucial
  • Superb interpersonal skills, including the ability to quickly build rapport with customers
  • Experience using computers for various tasks
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Ability to work comfortably in a fast-paced environment.
  • Must be able to work a flexible schedule, including some evenings and weekends
  • High school diploma or equivalent. Higher education degree is a plus.
  • 10 days ago
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