Vice President of Global Customer Support

VirtualVocations
Irving, Texas, United States
Full-time
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A company is looking for a Vice President of Global Customer Support.Key Responsibilities : Craft and execute a global support strategy aligned with the company's vision and long-term objectivesAdvocate for customer-centricity and ensure swift and effective issue resolutionOversee and optimize support operations to consistently surpass performance benchmarksRequired Qualifications : Bachelor's degree in a relevant field10+ years of experience in a leadership role at a private equity-backed SasS companyExperience in transforming on-premises support to SaaS-based organizationFamiliarity with SaaS products, customer lifecycle, and support processesExperience managing and driving organizational transformation

14 days ago
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