Office Administrator

Job Description

Job Description

Salary : $16-$21 / hr

ABOUT THE COMPANY

Flood and Fire Solution's mission is to empower and educate you to win. If you are excellent, can focus, and are passionate about your role, then we pledge to give you all the opportunities and tools required for success.

There are no limits to what you can achieve at Flood and Fire Solutions.

ABOUT THE POSITION

Your efforts as an Office Administrator are vital to the success of Flood and Fire Solutions. The way you interact with customers via email, phone calls, and in-person sets the tone for the entire customer experience.

Our office team is responsible for ensuring information is correctly entered into systems so our technicians can accurately assess worksite requirements.

As an Office Administrator, you are also responsible for paying and collecting bills. Pay : $16-$21 / hr

KEY EXPECTATIONS :

• Align with our company core values
• Win jobs with a high level of professionalism and customer service
• Familiar with the industry and tee our team and customers up
• Complete trainings for industry and position

RESPONSIBILITIES :

• Oversee all office and administrative duties
• Provide excellent customer service as the first line of contact; often in disaster situations
• Identify and coordinate needed resources for projects
• Store and organize financial and customer information in appropriate folders, files, and databases
• Record business transactions through storage and inputting of receipts into QuickBooks and other software programs
• Resolve customer inquiries in person, on the phone, and email communication
• Organize company and customer information with meticulous detail
• Schedule reminders for business activities that need to be completed
• Oversee the collection of money owed and due
• Provide information about products and services and recommend appropriate courses of action
• Performs other related duties as assigned.

QUALIFICATIONS :

• High school or equivalent (Preferred)
• 2+ years experience in customer service capacity
• 2+ years experience in office management preferred
• 2+ years experience in QuickBooks / Basic accounting preferred
• Experience in the restoration industry preferred
• Proficient with computers; especially Google Suite required and restoration software preferred
• Excellent communicator with customers and team members
• Detail-oriented, with company and customer information
• Have initiative and a willingness to help where needed
• Strong learn from calls to determine areas for improvement
• Problem solve and use critical thinking skills

Benefits :

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts

Schedule :

• 8-hour shift
• Monday to Friday 8am - 5pm
• Paid rotational on-call schedule (evenings and weekends)

Work Location : In person