Facilities Operations Manager

Job Details Job Location : Mountain View, CA Position Type : Full Time Salary Range : $80,000.00 - $90,000.00 Salary / year

The Facility Operations Manager's primary function will be to direct, facilitate, and oversee the daily activities of the Facilities Services Operations, including direct support of the Mobile Technician Team, On-site Accounts, and Project Services.

In this role, the FOS will manage and monitor the business flows and processes, to ensure the accurate and timely completion of the operation’s departmental responsibilities.

The FOM will also partner with Finance, Payroll, Safety, and HR to effectively integrate the operation with the Medallion corporate support infrastructure, and to evolve those relationships with the goal of continuous improvement in all areas of the back of house operations.

The additional primary objective of this role is managing the outcomes of various administrative deliverables to allow upper management to focus on revenue generation and field oversight.

The FOM will report directly to the VP Facilities Services.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Essential duties include, but are not limited to :

• Manage, maintain, and monitor the department’s primary software systems to ensure that all activity is being properly recorded to include Proposals, Work Orders, and Invoicing.
• Serve as primary gatekeeper to all business-critical systems and processes.
• Manage and facilitate the schedule of Mobile Crew to include all communications to Technicians, Clients, Contractors, and Management as applicable, regarding progress / status of jobs, changes, and follow-ups.
• Manage and assign the daily work orders to crew to include communicating all special instructions and requirements. Daily close out and updating of all work orders.

Maintain Work Order Log.

• Manage the daily close-out with all Technicians and update all work orders, capture all reported costs, make any necessary adjustments to schedule, and communicate with clients as warranted.
• Verification of all components of every Work Order to reconcile all labor, subs, materials, etc. to ensure timely and accurate billing.
• Manage all data points and lead the collaboration with the FA to drive real-time dashboards and / or reports of monthly revenue run rate, proposal pipeline, resource utilization, forecasting, etc.

as directed by leadership.

• Receive and act upon job information direct from Field Reps, and clients via phone calls, texts, or emails. Troubleshoot and recommend solutions such as converting to work orders as needed, closing jobs, providing client communications, etc.
• Manage and maintain Master Vendor List; Communicate and facilitate 3rd party and manage services as directed.
• Oversee and manage day-to-day Facilities Technician’s administrative and compliance-related deliverables.
• Manage accounts with on-site staff by monitoring / managing administrative and compliance deliverables. Provide administrative support to site FM’s.
• Partnering with Finance, maintain and scrub the monthly P&L, and review with VPFS pre and post close.

Qualifications :

• Strong sense of ownership and accountability.
• Proficiency with Microsoft Office Word, Excel, PowerPoint, and Outlook.
• Ability to effectively operate software systems / tools : NetSuite, Accelerator, Panda, etc.
• Proficient in effective communication.
• Strong organizational and analytical skills; problem-solving ability.
• Previous experience in Operations, Finance, or Facilities.
• Ability to learn or existing knowledge of construction / maintenance industry terms, tools, materials, etc.
• Aptitude and willingness to evolve into a leader and desire to develop a deep understanding of Facilities Services.
• Customer Service skills.
• Must have ability to understand the content of proposals, work orders, contracts.
• Must be accountable in all regards and capable of maintaining a regimented schedule of deliverables, timely follow-up with clients and SBM management.
• Ability to multitask in a fast-paced work environment.
• Be able to work in a team-oriented environment, maintain a positive attitude at all times, and be able to assist the team / department to complete goals.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Job Requirements :

• 2-3 years of operational management experience within the facilities industry.
• Bachelor’s degree in Operations Management or a related field, such as Business Administration, Industrial Engineering, or Supply Chain Management.
• Requires physical presence at the job to effectively interact with crew.
• Ability to drive out to sites as needed.
• Requires the ability to move, lift, carry, pull or push heavy objects or materials. 40%.
• Lift up to 25 pounds unassisted.
• Reach above and below shoulder height, constant walking, standing in one place for long periods of time, bending, stooping, lifting, kneeling, etc. 80%.
• Work in varying temperature environments (internal and external parts of the building).

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