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Part-Time Concierge - Evenings and Weekends

Part-Time Concierge - Evenings and Weekends

The Village at GermantownGermantown, TN, US
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Job Description

Job Description

Benefits :
  • 401(k)
  • 401(k) matching
  • Paid time off
  • Job Summary :

    The part-time Concierge plays a crucial role in our community by managing all incoming communication, ensuring a welcoming environment for residents and visitors, and providing essential administrative support. This position requires a candidate with excellent organizational skills, a friendly demeanor, and a commitment to maintaining a positive living experience for our residents.

    Performance Requirements :

    • Answer all incoming phone calls promptly, direct calls to the appropriate parties, and ensure messages are delivered in a timely manner.
    • Greet visitors and residents warmly, offering assistance and information as needed.
    • Distribute business and inter-office mail efficiently.
    • Manage Guest Suite reservations, including check-in / check-out procedures and handling payment transactions.
    • Monitor and restock office supplies, forwarding supply needs to the Director of Administrative Services.
    • Complete work order tickets for maintenance or housekeeping services, entering requests into the AOD program.
    • Assist residents in making reservations for dining, shopping, and other services.
    • Accept and manage package deliveries, notifying residents promptly and facilitating delivery as requested.
    • Maintain records, including resident contact information, key logs, and the "Out of Town" list.
    • Be knowledgeable about emergency response procedures and the Up and About System.
    • Assist in training new staff members within the department when required.
    • Special Demands :

    • Genuine interest in geriatric care and a commitment to upholding the facility's philosophy.
    • Maintain a well-groomed appearance and a courteous, friendly, patient, and congenial manner at all times.
    • Qualifications :

    • Education : High School diploma or equivalent.
    • Training and Experience : Ability to work well under pressure with a high degree of interruption. Proficient in typing, filing, and handling a multi-line telephone system. Knowledge of Microsoft Office is necessary.
    • Must maintain good public relations with a positive work attitude in the work environment.
    • Equal Opportunity Employer (EOE) / Minority / Female / Veteran / Disability - Drug-Free Workplace

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    Concierge • Germantown, TN, US

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