Shift Supervisor
Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They
understand the importance of providing and engaging environment for restaurant teams and the guest. A
Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and
delivering operational excellence.
Essential Functions
Develop Servant Leaders-Puts your people and restaurant first-not yourself
Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
Coaches, trains and develops team members around processes and procedures at each station
Actively participates in team huddles offering great ideas
Consistently thanks the team and celebrates success
Serves as a role model and coaches Brand service behaviors
Fixes bottlenecks, calls chicken drops and monitors Speed of Service
Makes sure the restaurant is welcoming and clean
Spends time with the guests in the dining room doing table touches throughout the shift
Supports the team to resolve guest concerns quickly
Ensures product quality and all standards are met on their shift
Provides ideas to the restaurant General Manager to improve guest metrics and feedback
Leads each shift by delegating duties, assigning tasks, and following up with all team members
Must be proficient in each are of the restaurant to assist when necessary
Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
Ensures accuracy of inventory and waste tracking
Reviews and approves invoices and inter-store transfers (ISTs)
Checks people charts and production planning and makes necessary adjustments
Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift
Required Education and Experience
Minimum Age : 18 years old
Previous restaurant leadership experience preferred
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