Guest and Event Services Manager, EHC

POSITION : Guest and Event Services Manager, EHC

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

REPORTS TO : Senior Director of Hospitality

STATUS : Full-Time, Non-Exempt

UNION ELIGIBLE : No

WORK ARRANGEMENT : 100% Onsite, In-Office 5 Days / Week

REPORTING LOCATION : Napa, CA

SALARY RANGE : $35.90 $48.72

Founded in San Francisco in 1902, the LightHouse’s purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired.

The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.

Blind / visually impaired strongly encouraged to apply.

OVERVIEW

The Guest and Event Services Manager will oversee and enhance the hospitality operations at LightHouse for the Blind and Visually Impaired.

This role involves managing and expanding the rental business, coordinating events, and supervising Guest and Event Service Associates across multiple locations.

The Manager will ensure seamless guest experiences and maintain high standards of customer service and operational efficiency.

This role requires a high level of professionalism, attention to detail, and a commitment to fostering an inclusive and welcoming environment for all guests.

The Manager will play a crucial role in enhancing the visibility and reputation of LightHouse’s hospitality offerings, contributing to the overall mission and success of the organization.

QUALIFICATIONS :

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• 3+ years of experience in hospitality management, event planning, or a related field.
• Nonprofit experience is a plus.
• Exceptional organizational skills, including the ability to prioritize and manage multiple projects simultaneously.
• Excellent interpersonal and communication skills.
• Ability to work independently and collaboratively with peers.
• Familiarity with web-based event planning tools such as Eventbrite, Evite, or similar platforms.
• Strong computer technology skills in Microsoft Office Suite : including Outlook, Word, and Excel.

JOB RESPONSIBILITIES :

• Guest and Event Services Management :
• Provide excellent customer service, demonstrating professionalism and impeccable interpersonal communication skills....

PHYSICAL REQUIREMENTS :

• Must be able to travel independently to all sites as needed
• Sit at a desk and perform computer-intensive work for long periods of time
• Operate standard office equipment
• Ability to carry or transport 30lbs

WORKING CONDITIONS :

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances.

Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time.

Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ( employment at will ).

HOW TO APPLY :

Please submit a cover letter and résumé as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.

org, including the job title in the subject line.

To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles.

Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.

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