Search jobs > Gilbert, AZ > Bilingual call center
A company is looking for a Bilingual Call Center Representative to provide customer service in both English and Spanish while managing medical payment collections.
Key ResponsibilitiesPlace and receive calls to / from patients to collect payments for medical expensesDocument patient information and resolve inquiries using internal technology platformsEducate patients on healthcare revenue cycles and repayment programsRequired QualificationsHigh School Diploma / GED required1+ year(s) of experience in a customer service capacity preferred1+ year(s) of experience speaking Spanish fluently in a professional setting requiredBasic understanding of contact center processes and techniques preferredExposure to collections industry and healthcare revenue cycle preferred
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