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Installation Manager

Installation Manager

Empire TodaySugar Hill, GA, United States
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Are you ready to grow your career? Empire Today is looking for an Installation Manager to lead a team and own the installation activities in the market. The Installation Manager directs the process for in-home and business-to-business flooring installation, including ensuring product, materials, and independent contractors are allocated appropriately for the project and that the customer is prepared for the installation.

We offer :

  • Health benefits with quick enrollment – medical, dental, and vision.
  • Paid time off & holiday pay.
  • Wellness program.
  • Professional development & career advancement opportunities.
  • Incentive program.
  • Lots of perks!

Responsibilities :

  • Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance.
  • Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching.
  • Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
  • Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes.
  • Review capacity planner daily and allocate orders by priority to available installers by rating.
  • Conduct daily pre-load out and post load out meetings with cross-functional teams.
  • Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
  • Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
  • Discuss the scope and cost impact of change orders with customers and gain approval to proceed this includes securing payment for added scope or product or service changes.
  • Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule).
  • Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
  • Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics.
  • Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards.
  • Respond to customer concerns and engage with customers during and after installation to ensure satisfaction.
  • Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide meaningful feedback and coaching.
  • Implement Corporate Installation initiatives to ensure achievement of stated corporate goals and executes continual improvement efforts for all aspects of install performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
  • Collaborate with other departments to ensure successful project completion.
  • Manage installation opportunities using practical installation experience, common sense, and integrity.
  • Maintain standard operating procedures for installation operations and review with Market Manager monthly.
  • Attend leadership and market meetings as required.
  • Perform other functions as necessary or as assigned.

    • Qualifications :

  • Associates degree required, Bachelor’s degree preferred or equivalent work experience.
  • Valid driver’s license.
  • Strong computer systems skills including all Microsoft applications and order management software programs.
  • Bilingual fluency in English and Spanish preferred.
  • Proficient in the fundamentals of carpet and flooring installations.
  • Working knowledge of home improvement codes, permitting, and licensing requirements are preferred.
  • Experience with material take-offs, additions, and estimating competency is preferred.
  • Excellent verbal, interpersonal, and written communication skills and ability to communicate to a variety of audiences.
  • Strong problem-solving and negotiation skills
  • Ability to establish and maintain a cohesive team and rapport with Installation Subcontractor.
  • Capacity to create a sense of ownership and empowerment with internal support staff.
  • Ability to work in an office and dock setting, some regular evenings, weekends, shifts, off site, and / or with customers.
  • This position spends approximately 60% of time working in the office and warehouse on a computer which requires the ability to use a keyboard to enter data.
  • Approximately 40% of the time is spent in the field on job site visits and / or field internal inspections (must be able to drive to job sites / inspections).
  • Ability to lift and / or move up to fifty pounds (i.e., materials, product samples, etc.).
  • Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.
  • Ability to report to work on a regular basis, including evenings and weekends.

    • Why You’ll Love Empire

  • We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
  • We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
  • We have an unmatched company culture . We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
  • We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.
  • Visit to learn more.

    • By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. Licensure at EmpireToday.com. CSLB 1047108.

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    Installation Manager • Sugar Hill, GA, United States

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