Global Markets Client Account Manager

Your role

• Provide cross product global markets account management coverage to highly sophisticated clients (banks, institutional clients, family offices, hedge funds & asset managers) who are active in multiple product segments across the Investment Bank.
• Coordinate service review meetings to evaluate performance, identify client needs and development requests, and manage the strategic client relationship.
• Represent UBS in various operational industry forums and conferences.
• Host client demos of UBS platforms to educate client on reporting suite and tools available to maximize adoption.
• Work with the client to develop a strategic roadmap of product, process, and technology deliverables.
• Partner with Sales on commercial objectives through enablement / unblocking of revenue opportunities.
• Serve as the voice of the client in product development and support forums.
• Create action plans to improve service delivery and operational processes.
• Ensure all client related operational tasks are managed efficiently and to client service level expectations.
• Partner with the transition management team on new launches to ensure a seamless onboarding experience for the client.
• Deliver the firm to clients through Regulatory / Industry / Vendor Updates, SME Connectivity.

Detailed salary information :

New York : the salary range for this role is $75000 to $95000

The expected salary range(s) for this role as of the date of this posting is / are based on factors including, but not limited to, experience, qualifications, education, location and skill level.

This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com / usbenefits.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working.

Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone.

We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success.

Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team

You'll be working in the Integrated Client Lifecycle Services Account Management Team based in NYC. Global Markets Account Management is responsible for the overall client experience of Global Markets clients, managing operational performance and service delivery, ensuring the health of the relationship, and driving strategic enhancement and growth.

Interaction is with external clients and internal stakeholders such as Consulting & Sales, Operations Management, Trading, Client Onboarding, Cash & Collateral Management, Prime Services, Business Management, Legal, Client Technology Analysts, etc.

Your expertise

• strong client management experience and proven client service competencies
• working knowledge of Global Markets product segments including Equity and Fixed Income Securities, Foreign Exchange, Derivatives, and Centrally Cleared products.
• previous experience related to Global Markets operations processes including trade support, settlements, confirmation, risk management, cash and collateral management, reporting, documentation, and client onboarding
• strong communication, presentation, problem solving, and organizational skills, with the ability manage multiple client deliverables while balancing internal and external stakeholder demand
• a passion for delivering results for clients and working in a team setting, as well as managing initiatives independently.
• drive, with ability to thrive in a high-paced environment in a consistently professional manner

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions : Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank.

Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Salary information

US Only : The expected salary range for this role is $75000 to $95000 based on factors including, but not limited to, experience, qualifications, education, location and skill level.

Please see "Your role" section for detailed salary information.