Lead IT Systems Engineer - Federal

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly.

Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.

Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Learn more about the general tasks related to this opportunity below, as well as required skills.

As an integral member of the Tier2 Operations & Implementations group, the IT Systems Engineer III (Lead Engineer) provides advanced Tier2 support of a nationwide diverse fiber optic OTN / DWDM transport backbone as well as two (2) geographically separated Network Operation Centers (NOC).

The Lead Engineer serves as the NOC primary point of contact (POC) for problem escalations to include trouble shooting network devices, tools, and data services.

The Lead Engineer will interact with Network Provisioners, IP Engineers and / or equipment vendors to identify and resolve escalated troubles.

The Lead Engineer is expected to provide accurate documentation such as SOPs, Test Plans, Implementation Plans, Training Modules, Reports and Project Narratives.

The position requires high level skills in Layers 1,2,3 inter-dependences and Transport proficiency.

The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.

Location

San Antonio, TX or Colorado Springs, CO

The Main Responsibilities

Serves as technical Lead for TRANSPORT network device configurations, and process for Test & Turn-Up of network nodes and devices.

Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks

• Strong knowledge of SONET, OTN, and DWDM :
• Serve as the first level of escalation to NOC Operations Tier2 personnel on Transport issues.
• Troubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevation
• Create and review SOP, MOP, and training technical operational documentation for Transport discipline supporting the NOC.

Create and review project Implementation Plans, Test Plans and network change request documents.

• Review and submit details in support of accurate Engineering Development Plans (EDP), and configuration management drawings
• Experience with Ciena and Infinera Optical equipment and software is advantageous. Long haul optical equipment experience and training is required
• Provide technical guidance, direction, and training to junior technicians on IP / TRANSPORT technology
• work with Tier3 Engineering Planning team on new requirements and devices; conducting testing, develop implementation, configuration, and training documentation any new devices or current devices requiring change of configurations or designs.
• Work with other team members of our organization to coordinate and plan implementation projects and trouble restoral restorations
• Knowledgeable in Transport network management tools
• On-call support of 24x7 network operations
• 30% travel can be expected

What We Look For in a Candidate

• This position requires a Top Secret / SCI clearance
• Individual is required commitment to keep up with the high demand of the position
• Firm knowledge of IP technology.
• Demonstrates a high-level of proficiency in Media Layers 1 and 2 of the OSI Model. Able to operate and accomplish technical task with minimum guidance.

Proficient knowledge of common network architectures for DWDM, OTN, SONET, and TDM technologies is required.

• Expertise in the uses of network management protocols, tools and products, including but not limited to One Control, MCP, DNA, SolarWinds, Neuralstar, SNMP managers is required.
• Expected to have working knowledge for layer 2, 3, and 4 data networking.
• Bachelor's degree or equivalent experience in an Information Technology field and at least six years of experience in a network management environment
• Security+ or equivalent IAT / IAM / IASAE Level 2 of DOD 8570.1 is required.
• Ciena OC-A certification preferred

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$104360 - $139140 in these states : CO.

$109330 - $145770 in these states : TX.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition # : 334314

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements.

For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role.

Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification.

It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range Salary Min :

104360

Salary Max : 145770

145770

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.

Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.

To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses.

If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note : For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

08 / 12 / 2024

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