Logistics Coordinator

Dynamic CPG company is looking for a Logistics Coordinator to Join their team. The Logistics Coordinator will play a critical role in managing and resolving claims related to the shipment, storage, and quality of green coffee. This position is responsible for investigating discrepancies, damages, and losses, and driving financial recovery through negotiation and process improvement. The role requires close collaboration with internal teams and external partners to safeguard the company’s commercial interests and uphold accountability throughout the supply chain.

This role provides excellent benefits and flexible hybrid schedule once initial training period is complete.

Key Responsibilities

• Oversee the full lifecycle of claims.
• Quantity or weight discrepancies.
• Shipment delays or losses.
• Compile and manage all supporting documentation :
• Inspection reports, lab analyses, photographs.
• Bills of lading, delivery receipts, and contractual documents.
• Maintain accurate claim records and status updates in internal systems.
• Conduct root cause analyses in partnership with logistics, procurement, and quality teams.
• Identify responsible parties (e.g., suppliers, carriers, warehouses).
• File and manage insurance claims (marine, warehouse) to ensure timely resolution.
• Negotiate settlements including refunds, credits, or product replacements.
• Maintain comprehensive records of claims, communications, and outcomes.
• Financial recoveries versus losses.
• Trends and emerging risks.
• Contribute to continuous improvement initiatives to reduce claim frequency and impact.
• Support audit and compliance efforts through accurate and complete documentation.