Information Technology Specialist (SYSADMIN)

Summary

This position provides Information Technology support to Innovation and Information Technology (OIIT), Office of Research Services, National Institutes of Health (NIH), Department of Health and Human Services (DHHS).

The Office of Innovation and Information Technology (OIIT) leads the management and development of information technology at the NIH by providing secure, well-managed operations and solutions for the 30 Divisions and 2500+ users of the ORS and ORF communities.

Duties

If selected for this position as an Information Technology Specialist (SYSADMIN), GS-2210-13 your duties may include, but are not limited to the following :

• Serve as technical specialist and advisor in evaluating, planning, developing, implementing, and supporting hosting infrastructure technologies, especially in the hosting of enterprise-class systems and storage area networks (SANs).
• Propose, design, implement, and test modifications to security configurations designed to significantly enhance the secure functionality of applications hosting services.
• Design, implement, test, and install modifications to application traffic management appliance configurations to significantly enhance hosting services performance, functionality, security, and scalability.
• Play key role in diagnosing causes of complex, critical problems and devising innovative solutions for their resolution.
• Lead or participate in the investigation of new and improved server, storage, software, advanced file system and other hosting technologies and / or services and recommend adoption of developments that will enhance effectiveness.
• Support hosted applications security in a production environment, reviewing and evaluating hosted applications' security requirements, developing secure architecture and infrastructure configurations, and implement security controls to establish an auditable and FISMA-compliant environment.
• Lead efforts to diagnose significant software faults and troubleshoot problems involving complex technical issues related to the design, development, and administration of critical applications;

design, and possibly implement, test, install, and / or document corrective modifications.

Requirements

Conditions of Employment

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
• Applicants must meet all qualification requirements by the closing date of this announcement.
• Males born after December 31, 1959 must be registered with the Selective Service.
• The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify).

E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.

• The NIH maintains a tobacco free work environment and campus.
• Must be able to perform the essential duties of the position, with or without reasonable accommodation.
• A one-year probationary period may be required upon selection / placement.

Qualifications

In order to qualify for an IT Specialist (SYSADMIN), GS-2210-13, you must have :

IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and / or completion of specific, intensive training that demonstrates that I possess each of the following four competencies : 1.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail; 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations;
• knows about available products and services; and is committed to providing quality products and services; 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial);
• makes clear and convincing oral presentations; and listens to others, attends to nonverbal cues, and responds appropriately;

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; and uses sound judgment to generate and evaluate alternatives, and to make recommendations.

• One (1) year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, typically gained in the IT field or performing the following types of IT related tasks : (1) serving as an advisor to specialists and managers in developing and implementing hosting infrastructure technologies;
• 2) reviewing and evaluating hosted applications' security requirements; (3) building and installing upgrades to the Windows operating system and related utilities;
• 4) serving as a technical consultant to customers in support of application systems hosted on an organization's servers, diagnosing causes of complex critical systems administration problems, and devising innovative solutions for their resolution;

and (5) analyzing server performance data and recommending changes / improvements as necessary.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire.

Ensure you support your self-ratings with the information you provide in your application.? We may verify or assess your qualifications at any time.

Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy.

Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time.

Verification may, but need not, begin before receiving an offer.

Preview application questionnaire before you apply :

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.

g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics) :

• 1. Knowledge of hosting infrastructure technologies.
• 2. Knowledge of hosted application security requirements and controls to develop secure applications and services.
• 3. Skill in analyzing and modifying operating systems, servers, and networks.
• 4. Ability to serve as a technical resource for customers and staff in support of application systems.
• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing / Negotiating
• Integrity / Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and / or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on an assessment may also result in your removal from consideration.

If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories :

• Best Qualified - for those who are superior in the evaluation criteria
• Well Qualified - for those who excel in the evaluation criteria
• Qualified - for those who only meet the minimum qualification requirements

The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category.

Applicants determined to be Best Qualified will be referred for further consideration. Preference eligibles in the Best Qualified category are referred before all other applicants.

To be considered well qualified for the purposes of the and the , you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.

Required Documents

Required for All Applicants

RESUME :

Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire.

We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career.

To ensure all of the essential information is in your resume, we encourage you to use the . If you choose to use your own resume, you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience / position :

• Job title
• Name of employer
• Beginning and ending dates of employment (month / day / year format)
• Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
• Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory / managerial responsibilities and number of staff supervised (if applicable)
• Series and grade or equivalent (if a federal position).

Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.

on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.

For resume writing guidance, please visit the following resources : , , and the .

ASSESSMENT QUESTIONNAIRE :

You must submit a completed assessment questionnaire.

REQUIRED DOCUMENTATION FOR PREFERENCE OR ELIGIBILITY CLAIMS

To claim veterans' preference, career transition selection priority, Schedule A or military spouse eligibility, you must provide the documentation listed below AND respond accordingly to the associated question on the online questionnaire.

DD-214, VA Disability Letter, etc.) : Reference for required documentation for 10 point claims. Submission of SF-15 is not required, unless you are claiming derived preference (XP) as described in questions 7, 8, or 9 on the SF-15.

In those cases, you must submit a completed SF-15 and the required documentation. For 5 point claims, you must submit your DD-214 (if separated) or any written documentation from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the is submitted with your application package.

• Visit our sites on / for more information and required documentation.
• Visit our site on the for more information and required documentation to verify eligibility.
• Schedule A Eligibility (Applicants with Disabilities) Applicants who are eligible to be considered under must submit appropriate documentation to verify eligibility.

Documentation must be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.

S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.

S. territory that issues or provides disability benefits. The letter must be on a medical professional's letterhead and signed.

Veterans' preference takes precedence in these appointments.

The Schedule A and military spouse hiring authorities do not guarantee employment or give an individual preference in the hiring process.

Do not submit documentation that is not requested of you. To protect your personal information, we will only send your resume and cover letter to the selecting official(s).

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