We are looking for a Customer Service Representative to join the team at our location in San Antonio, Texas . Previous waste experience would be a huge !
DUTIES AND RESPONSIBILITIES :
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
MINIMUM JOB REQUIREMENTS :
- Ability to read, write, comprehend and communicate in English.
- 2 years of Customer Service experience in a high call volume atmosphere.
- Experience with MS Word, Excel, and Email. Typing and 10-key skills are required.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
- College degree strongly preferred.
- Collections experience strongly preferred.
We offer excellent benefits including : medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action / Equal Opportunity Employer (Minority / Female / Disabled / Veteran)
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