Acuity is seeking a Customer Service Representative - Claims which involves taking loss information over the telephone and electronically from insureds, agents, and claimants.
The CSR inputs the information into the system, assigns the claim, offers a rental car when applicable, and issues a page to the handler.
This position also processes miscellaneous paperwork, bills, checks, and medical records. The CSR handles glass, towing and minor Workers' Compensation claims.
ESSENTIAL FUNCTIONS :
- Inputs Automobile, Property, General Liability, and Workers' Compensation losses received via mail, email, fax, webpage, or phone into the Claim System.
- Indexes various claims documents.
- Inputs and pays towing, roadside assistance, and auto glass claims.
- Processes the Workers' Compensation EXP9 queue. Claims with minimal anticipated activity are set-up and handled by the system / team.
- Matches checks to attachments provided by Claims Representatives. Prepares, folds, and mails checks daily.
- Orders claim payment audit letters and enters all incoming responses.
- Processes medical bills sent in by providers. Sends bills to our third-party reviewer, CorVel. Reviews and resolves discrepancies with CorVel.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION : High school diploma.
High school diploma.
EXPERIENCE :
Data entry experience required. Customer service experience or training is preferred.
OTHER QUALIFICATIONS :
- Excellent communication skills that lend well to a telephone-based service environment.
- Ability to work between the hours of 7 : 00 a.m. and 6 : 00 p.m.
- Computer knowledge with data entry background. Ability to achieve 6,000 - 6,500 keystrokes per hour on alphanumeric data entry with minimal errors.
- Strong attention to detail.
- Ability to work independently as well as in a team environment.
- Capable of adjusting priorities to maintain loss reporting timeliness.
- Near-perfect attendance and scheduling flexibility are essential in support of prompt claim servicing.
- Ability and willingness to voice ideas and opinions in monthly unit meetings.
- Acuity does not sponsor applicants for U.S. work authorization.*
This position is classified as non-exempt
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State / Province or Local status unrelated to the performance of the work involved.
Customer Service Representative
Customer Service Representative. Customer Service Representative. Keywords: service rep, customer service, admin, administrator, sales, reception, call center, . Communicate with customers by phone and email. ...
Customer Service Representative (Insider)
Customer Service Representative (Insider) As a Toppers Insider, you have the opportunity to work in a fun atmosphere along with a great team of people who will probably become great friends outside of work. Customer Service Representative (Insider) requirements. Customer Service / Cashier / Crew Mem...
Customer Service Representative - Claims
Acuity is seeking a Customer Service Representative - Claims which involves taking loss information over the telephone and electronically from insureds, agents, and claimants. Matches checks to attachments provided by Claims Representatives. Customer service experience or training is preferred. The ...
Spanish Bilingual Customer Service Representative - Work from Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services. In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Senior Customer Service Representative
In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. Excel at customer service (minimum 1 year experience, preferably in a call-center e...
Technical Support / Customer Service Representative (Remote)
Technical Support / Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Technical Support / Customer Service Representative. Technical Support / Customer Service Representative....
Sales Customer Service Representative
The Customer Service Representative will assist the organization with enhancing customer satisfaction, increasing service, and building meaningful customer relationships. Customer Service Representative at our Business Development Center in Sheboygan!. Previous customer service experience preferred ...
Customer Service/Inside Sales Representative
We are hiring a full-time creative, resourceful Customer Service/Inside Sales Representative in Sheboygan, WI. In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relatio...
Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...