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Lead Physician Liaison Various Locations

Lead Physician Liaison Various Locations

Ohio Gastroenterology Group IncColumbus, OH, US
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Job Description

Job Description

Duties and Responsibilities

Primary Job Functions :

  • Develop and organize comprehensive day to day operations for physician liaisons, medical assistant, and front desk associate
  • Provide support to staff for daily questions regarding workflow and policy. Escalate to an offsite contact if needed
  • Create and manage weekly schedule for physician liaisons, medical assistant and front desk associate, appropriately assigning physician coverage and fulfilling the operational needs of the practice
  • Serve as main point of contact for questions / concerns directed from patients and physician liaisons, medical assistant and front desk associate Serve as main point of contact for hospital communication regarding schedule changes and confirmations
  • Remain in constant communication with hospital, confirming all details of schedule 1 week, 2 days, and 1 day out from current date
  • Problem solve and troubleshoot immediate issues with team staffing and provider coverage
  • Responsible for ordering and maintaining office supplies
  • Identify opportunities for team recognition and maintain team building activities and cohesive culture
  • Partner with practice operations manager in developing office operations strategy
  • Make necessary physician schedule changes in the organization EMR
  • Notify practice operations manager of any office issues / concerns in their absence

Secondary Job Functions :

  • Participates and works with other leads and managers in developing good working relationships and processes throughout the office
  • Attend all office meetings and in service as required
  • Cross trained to assist with second Lead Physician Liaison
  • Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc.
  • Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.
  • Any other tasks as requested by the physician, practice manager, human resource manager, and / or the office supervisor2

    • Knowledge, Skills, and Abilities

  • Ability to effectively communicate with diversified levels of patients, staff members as well as external providers and / or agencies
  • Ability to problem solve and escalate issues as needed
  • Detail oriented approach with a well-organized strategy to achieve optimal day to day operations
  • Strong and determined work ethic
  • Knowledge of medical terminology
  • Skills to handle a multi-line phone system
  • Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
  • Knowledge of modern business communication, including style and format of letters, memoranda, and reports
  • Skill to use a personal computer and various software packages, including internet experience
  • Ability to establish priorities, work independently, and proceed with objectives with little supervision
  • Ability to maintain confidentiality regarding health and financial information
  • Neat appearance and professional demeanor.
  • Fluent in English

    • Credentials and Experience

  • Must have high school diploma or equivalent
  • Must have at least 2 years experience working in a medical environment
  • Certified or Registered MA or Assessment Based Recognition in Order Entry

    • Special Requirements

  • Willingness to serve as a leader within the office
  • Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.
  • Flexibility in working hours; willing to work occasional overtime.

    • Physical Demands

  • Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional)
  • Must be able to independently lift 25 pounds (occasional)
  • Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).

    • Work Environment

  • Medical office requiring some contact with adult patients

    • Ohio Gastroenterology Group offers a nice life / work balance and a great benefits package that includes :

  • Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment
  • Company paid life insurance and short term disability
  • Generous paid time off plans (vacation, sick and personal)
  • 7 paid holidays
  • Two retirements plans :
  • 401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.
  • Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.
  • Tuition reimbursement programs
  • Employee appreciation programs
  • Uniform reimbursement programs
  • Growth opportunities
  • Learning and development training

    • Apply now to join a great company!

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