CUSTOMER SERVICE ASSOCIATE LEAD - CHEFZONE
2888 Ualena St, Honolulu, HI 96819, USA Req #927 Friday, August 30, 2024
Starting Pay : $
Position Summary Description :
Performs all customer service-related duties to ChefZone. Process customer's purchases at check out and ensures continuous product availability.
Provides friendly, courteous, and caring customer service.
Essential Duties and Responsibilities :
- Able to perform all functions of Customer Service Reps including operating cash register and processing all transactions, processing memberships, and will call orders.
- Answers customer inquiries and directs customers to specific products via phone or in person.
- Advanced understanding of items carried and proficient in multiple food categories.
- Handles customer trouble calls and complaints, voids, over ring, cancellations, credits and return requests.
- Performs cash office duties when manager not present.
- Directs work in the department under the direction of management.
- Assists with training of new CSRs and always upholds operational excellence
- Protects and develops the company’s brands via PR activities and intellectual property management.
- Provides exceptional customer service and ensures that employees also provide the same level of service. Establishes and maintains customer relationships to accommodate both product and service needs.
- Performs all other duties as assigned.
- Uses the Company’s Mission / Vision Statements and Core Values as their guiding principles.
Education / Training and Experience :
- High School Diploma or GED equivalent.
- One year experience in grocery sales, customer service, or related work experience preferred.
- Must be able to perform basic to moderately difficult mathematical functions involving addition, subtraction, multiplication, division, averaging and percentages.
- Must exercise good judgment in anticipating customer’s need and in problem solving.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit, stand and / or walk for long periods of time with frequent opportunities to stretch or rest.
The position involves extensive computer work and telephone communications. The employee must occasionally lift and / or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Benefits :
- Competitive Pay
- Medical / Vision / Dental
- 401(k) with Company Matching
- Life insurance
- Employee Discounts
- Advancement Opportunities
- Flexible On-Demand Pay
Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture.
We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
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