Shift Leader

Primary

Accountability : The Shift Leader is responsible and accountable for all restaurant activities

while on duty, in the absence of the General Manager and Manager. The Shift

Leader works with the Restaurant Management Team to ensure all activities are

consistent with and supportive of the restaurant’s business plan. The Shift

Leader ensures all Crew Persons are performing their job responsibilities and

meeting expectations in all areas of their job description.

Essential

Functions : The essential functions of the Shift Leader position are denoted below in the

following key areas :

TOTAL GUEST SATISFACTION

Consistently provides a quality product and Guest service experience that delivers

total Guest satisfaction.

Takes necessary action to ensure all Guest receive Six Dollar Service ;

anticipates and exceeds the Guests needs; handles special situations

and requests immediately in a positive manner that encourages Guest to

return.

Effectively paths the restaurant to monitor all aspects of the

restaurant’s operation to anticipate problems; takes initiative to correct

problem areas immediately.

Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service

and Cleanliness) standards.

Monitors and maintains proper staffing level and labor costs while

ensuring high levels of QSC.

Observes employee attitudes; takes appropriate steps to create a friendly

atmosphere for employees and Guests.

Suggests to Restaurant Management ways to improve Guest service.

TRAINING AND DEVELOPMENT

Strives to improve the skills and performance of all Crew Persons.

• Effectively trains Crew Persons utilizing the existing training program.
• Provides regular performance feedback to motivate and improve the

performance of all Crew Persons.

Provides direction and supervision for Crew Persons to maintain high

productivity and high crew morale.

Communicates employee work performance to the General Manager

and appropriately addresses performance issues; maintains proper

documentation of all disciplinary situations.

Makes an on-going effort to improve personal performance level.

SUPPORTS BUSINESS OBJECTIVES

Supports efforts to maximize sales and profits and minimize controllable costs

by effectively directing and supervising work shift activities.

Makes sound business decisions quickly to ensure Guests receive

service beyond their expectations.

Effectively plans, organizes and implements all daily operational

routines and activities; completes all required administrative duties and

daily paperwork.

Able to supervise and perform closing and / or opening duties, as

directed by Restaurant Management.

Supports the goals, decisions and directives of Restaurant Management.

POLICIES & STANDARDS

Complies with all Carl’s Jr. policies and procedures regarding business and

personnel practices.

Complies with and models all company policies standards, procedures

and guidelines; enforces all in a fair and consistent manner.

Holds employees and self accountable for the methods and processes

used to achieve results.

Role models and sets a positive example for the entire team in all

aspects of business and personnel practices.

CARL’S JR. SHARED VALUES

Models and encourages Carl’s Jr. shared values.

• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty,

respect and dignity.

Establishes an environment of trust to ensure honest, open and direct

communication; and provides a communication process that works up,

down and across the organization.

Is performance oriented and driven; clearly communicates performance

expectations, measures performance results, recognizes and rewards

good performance and is intolerant of poor performance.

Requirements : EDUCATION

EDUCATION

High school diploma or equivalent. Good verbal and written communication

skills; is capable of communicating effectively with General Manager,

customers and co-workers; bi-lingual skills a plus.

EXPERIENCE

Must have successfully completed the entire Crew Person Training Program

requirements. Must be a minimum of 18 years of age.

TRANSPORTATION & INSURANCE

Must have reliable personal transportation, a valid driver’s license and proof of

insurance.

ACCESSIBILITY

Must have a telephone or other reliable method of communicating with the

restaurant. Maintains an open door policy.

HOURS

Must be able and willing to work flexible hours including opening and closing

shifts.

Skills &

Abilities :

Demonstrates and / or possesses the following :

• Basic knowledge of computers.
• Organizational, planning and time management skills.
• Team building skills.
• Problem solving skills.
• Ability to troubleshoot cash handling problems; good mathematics

skills.

Excellence in performing the duties of all work stations and in

completing assigned tasks and duties.

Ability to look at the restaurant operations (from a customer’s

viewpoint).

Ability to take initiative.

Physical

Abilities : Must be able to :

Must be able to :

• Stand for long periods of time.
• Bend and stoop.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and visually observe restaurant

operations and employee work performance.

• Lift 50 75 pounds.
• Work with various cleaning products.
30+ days ago