Must Have Technical / Functional Skills
- Experience in network operation to support the NW Hub infrastructure, proficient in various technologies in Cisco routing, switching and network security products like Palo Alto firewall, Fortinet, Firepower, etc
- Hands on experience of administration of network devices (Router, Switches, Wireless Controllers, Firewall, Voice Telephony, IPS, DNS, DHCP, NTP, SMTP)
- Security Knowledge on Firewall (Cisco ASA, Palo Alto, Fortinet) & Security Appliances (IPS)
- Hands on experience of F5 Load balancers, Forward and Reverse Proxy (F5)
- Support experience in Cisco Nexus, Catalyst Switches
- Good knowledge of Cisco SD-WAN / SDA technology
- Experience in Cisco Wireless Technologies
- Understanding of IP addressing, MPLS routing, Internet Technologies, Routing Protocols (BGP, OSPF, EIGRP, ISIS)
- Understanding of technologies like VPN, VXLAN, VRRP, HSRP, STP, PortChannel, NetFlow and Stacking technologies
- Knowledge on Network Automation using looks like Ansible, Python
- Experience working on SolarWinds NPM, NCM, NTA, IPAM, Syslog, ITSM tools Experience Required6-10 Yrs Roles & Responsibilities
- TCS point of contact for the region to Customer for Operational and Tactical Functions
- Timely completion of Service management and configuration management requests for the region
- Interaction and coordination with customer’s Key Touchpoints for regional alignment
- Interact with regional IT teams to understand the future roadmap and changes that will have an impact on customer’s Network
- Liaising, Interacting, and reviewing project status with local network vendors and telco providers
- Support for Troubleshooting and Resolution during P1 and P2 incidents for the region along with the TCS global support team based out of India
- Focus for the incidents and Changes to the all the Network Hub Locations
- Support for any touch services for network break-fix at customer site where the Regional SPOC will be stationed. (customer to provide the Location where they want TCS Regional SPOC to operate)
- Active involvement for Network changes implemented for the region
- Extended support for Problem Management and Service Level Management
- Support and Assist Third Party Auditor as requested to provide requested information as part of Asset Sighting exercise
- Conflict & Escalation management for the region
- Innovation and operational excellence in the service delivery
- Ensuring customer satisfaction Education 8+ years of leading technical team and doing Routing L3 BGP advanced concepts and OSPF routing protocol.
Switching L3 level knowledge. Firewall L3 level knowledge. Load Balancer L2 level knowledge.
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