Job Description : Glass America
Glass America
Call Center - Entry Level
Elmhurst, IL
Glass America is a respected leader in the auto glass industry. As an Inside Sales Representative (ISR), you are a key member of Glass America’s call center team and instrumental in our overall success.
You will answer inbound calls, provide effective and outstanding customer service and present recommendations based on the customer's needs.
To ensure your success, we continually invest in our team members through training and coaching to help develop your skills.
What Glass America offers you :
$18.00 / hr + Qualifying Monthly Commission
Full-time position : 4 days during the week and Saturday.
10 : 30am to 7pm weekday shift, 7 : 30am to 3 : 30pm weekend shift
Benefits that start on your first day of work!
Career development and progression opportunities.
401k, PTO, paid holidays, life insurance and short term disability.
Be part of a company that does business in 38 states and continues to grow!
What Glass America requires of you to be successful :
Follow our step by step process to provide quotes on our competitively priced installation and repair services.
Explain to customers our auto glass products, lifetime workmanship warranty and value proposition.
Book the appointment and process the order, operating with a sense of urgency throughout the call.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Professionally handle customer interactions and general inquiries, both over the phone and through email.
Make follow-up communication on all estimates that have been written but not sold.
What Glass America needs of you to join the team :
Call center, care center, customer service and / or sales knowledge is preferred but not required.
Work experience that demonstrates the proficiency to stay organized and handle a high volume of phone calls and emails.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process driven with the understanding of how to navigate customer complaints and / or service issues.
Ability to work Saturdays as part of your regular work schedule.
Capable of sitting for long periods of time.
Bi-lingual speaking skills a plus!
Glass America is an Equal Opportunity Employer.
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