Customer Service Representative - Limited Service (Remote in NJ)

General information

Job Posting Title

Customer Service Representative - Limited Service (Remote in NJ)

Date

Friday, August 16, 2024

City

Lawrenceville

State

Country

United States

Working time

Full-time

Description & Requirements

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

Work from Home

Benefits including Medical, Dental, Vision and 401k

Paid Time Off (PTO) and Holidays

Employee Recognition, Discount, and Wellness Programs

Diversity, Equity, and Inclusion Initiatives

Professional Development Opportunities

Please note : This job posting is for a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months.

This is a Bring Your Own Device role, equipment is not provided.

Essential Duties and Responsibilities :

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Transfer / refer consumers to appropriate entities according to the established guidelines.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

• High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
• Strong data entry and telephone skills;
• Excellent organizational, interpersonal, written, and verbal communication skills;
• Ability to perform comfortably in a fast-paced work environment;
• Ability to successfully execute many complex tasks simultaneously;
• Ability to work as a team member, as well as independently;
• Previous experience with computers, phone systems, and headsets preferred;
• Previous experience in customer service and call center preferred;

Technical Requirements :

Must have a personal PC with operating system of Windows 10 or higher

Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired

PC Processor : Intel i5, AMD Ryzen 5, or better

PC Memory : 3.1 8+ GB RAM

PC Hard Drive Storage : 4.1 256 GB SSD

USB Headset with wired microphone

Webcam

Smartphone : Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

18.00

Hourly Base Pay Maximum for this Position

18.00