Essential Job Responsibilities / Expectations
- Job responsibilities include those listed in competency document.
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-
workers in accordance with our Service Excellence Standards and Core Values.
Assists in the delivery of patient care by performing tasks as delegated by physicians to facilitate high quality,
team- based, patient-centered care
Performs tasks within appropriate, physician-approved scope of practice as requested by RN team lead, Nurse
Manager, or Department Director
Responsible for patient intake
o Greets patients and families in a cheerful and pleasant manner to alleviate stress and tension
o Collects vital signs
o Completes medication reconciliation protocol
o Obtains patient history as directed by physician
o Records intake information in electronic medical record
- Prepares patients for examination and assists physician during exam as requested
- Prepares for outpatient procedures and assists physician with procedures as directed
- Contributes to patient’s electronic medical record by documenting information collected from patient, physician, or
other members of the care team accurately and concisely
Obtains and communicates information necessary to assist the care team with coordinating patient care and
facilitating safe, effective transitions of care
- Assists care team in pre-work, preparing appropriately for future patient appointments
- Participates in team huddles and care planning activities
- Relays messages and communicates physician orders verbatim
- Maintains clean, organized environment of care. Ensures exam rooms, procedure rooms, and shared clinical spaces
are properly stocked at all times.
- Performs actions necessary to ensure timely, efficient exam room turnover and patient flow
- Assists care team with paperwork as directed
- Administers medications (oral, intramuscular, intradermal, and subcutaneous injections, including
immunizations / vaccinations) as directed by physician or per explicit written physician protocols
Conducts non-triage patient care / communication as directed by physician or following physician-approved
protocols and decision trees
o Explains treatment / procedures to patients
o Instructs patients about medication, special diets, and other necessary patient education items
o Telephones patient prescriptions / refills to pharmacy as ordered by physician or according to physicians
approved written protocol.
Job Requirements
Qualifications / Training :
Prefer one year experience in a physician’s office or other clinical setting
Licenses / Certifications / Registrations / Education
Minimum of a High School Diploma / Equivalent from an accredited school
Certification from an accredited Medical Assistant Program
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