VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC .
As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits.
You will be the first point of contact for customers seeking assistance with their banking transactions, inquiries, and problem resolutions.
Your ability to communicate effectively, handle sensitive information, and offer solutions promptly will be vital to ensuring customer satisfaction and retention.
You will be a crucial link between our client and their customers, ensuring a positive and seamless experience.
Key Responsibilities :
- Customer Assistance : Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit / debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
- Problem Resolution : Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner.
Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience.
- Account Management : Update customer account information, process transactions, and perform account maintenance activities as required.
- Product Knowledge : Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers.
- Compliance : Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions.
- Communication : Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up.
- Documentation : Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database.
- Continuous Improvement : Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge and deliver outstanding service.
- Performance Metrics : Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
Operating hours (At least 2 days off *Non-Consecutive)
- Monday-Sunday from 9 am-8 pm EST OR
- Monday-Sunday from 11 : 30 am - 9 pm EST
You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays
Training
Training Class hours are normally 1030am 7pm Tuesday- Saturday (Unless impacted by a holiday, extended training hours will apply to ensure a 40 hour work week)
You must be available to attend 100% of your training, no time can be missed
What You Bring
- High school diploma or equivalent; additional education or relevant certifications in finance, banking, or customer service are a plus.
- Proven experience in a call center or customer service environment, preferably within the banking or financial industry.
- Strong verbal communication skills with a customer-centric approach to handle interactions professionally and courteously.
- Excellent problem-solving abilities, attention to detail, and ability to handle confidential information securely.
- Familiarity with banking products, processes, and regulations.
- Proficiency in using computer systems, databases, and customer relationship management (CRM) software.
- Ability to adapt to a fast-paced and dynamic work environment.
- Strong multitasking skills to manage simultaneous calls, inquiries, and tasks effectively.
- Willingness to work flexible hours, including evenings, weekends, and holidays.’
What you will get
- $17.00 per hour
- Full Health Insurance (Medical, Dental, & Vision)
- Fun Work Environment
- Free Gym Membership (Gym located conveniently in business complex)
- Convenience store access in business complex
- Abundant Advancement Opportunities Equal Opportunity Employer : disability / veteran
- Cell phone benefits for employees - $25 / month per line for unlimited phone, text and data. Restriction may apply
- Referral for Life Program ™- The referee receives a residual bonus every pay period
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Medical Equipment Customer Service Representative
Customer Service Representative. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning ...
Customer Service Representative
Tracks and communicates any changes and potential service issues to the customer. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Files any customer paperwork such as shipping documentation or customer orders in a timely fas...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
The Customer Service Representative regularly communicates with internal and external customers of. As a HomeTeam Customer Service Representative, you can expect to:. Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional servi...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative Fueler/Washer. Part Time.
Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and as...