Alliance Mobile - An AT&T Authorized Retailer
Call Center Representative
Twinsburg, OH
Job Summary
We are seeking a passionate, customer-oriented Call Center Representative to join our vibrant team. This role is a perfect blend of sales and service, offering you the chance to make a significant impact on our customers' experiences.
You will serve as the first point of contact for AT&T customers, providing product support, resolving issues, and identifying sales opportunities that enhance their service experience.
Key Responsibilities
- Deliver exceptional customer service by responding to all inquiries and issues in a timely and empathetic manner.
- Drive sales through effective communication of the latest AT&T products and services, tailored to meet customer needs.
- Handle both inbound and outbound calls, ensuring high levels of customer satisfaction and sales conversion rates.
- Troubleshoot and resolve device, billing, and service concerns, escalating complex issues when necessary.
- Maintain a deep understanding of AT&T products, services, and promotions to effectively upsell and cross-sell.
- Meet or exceed targeted sales goals and performance metrics.
- Collaborate with team members to share best practices and improve service standards.
Requirements
- High school diploma or equivalent; higher education or certifications in related fields a plus.
- Previous experience in a customer service or sales role, preferably in a call center environment.
- Exceptional communication skills, with the ability to engage and persuade customers.
- Strong problem-solving skills and the ability to handle difficult situations with patience and diplomacy.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Flexibility to work in shifts, including weekends and holidays, as needed.
Why Join Us?
- Competitive Salary & Incentives : Attractive base salary with performance-based bonuses and incentives.
- Career Advancement : Opportunities for professional growth and advancement within Alliance Mobile and AT&T.
- Training & Development : Comprehensive training program to set you up for success.
- Benefits : Generous benefits package including health, dental, vision insurance, and retirement plans.
- Work-Life Balance : Flexible scheduling and work model to balance your professional and personal life.
- Culture & Community : Be part of a culture that values diversity, inclusion, and community engagement.
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