Returns / Credit SpecialistETNA Supply • Grand Rapids, MI, US
Returns / Credit Specialist
ETNA Supply • Grand Rapids, MI, US
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job_description.job_card.job_descriptionMeet or exceed the expectations of our customers by providing a positive customer experience. Follow company SOP’s. Understand the layout of the warehouse / yard and bin location system, as well as the different types of product Etna stocks. Create and invoice customer credits. Maintain accurate records. Prevent stocking errors and inventory discrepancies through use of RF scanning and bar code label equipment and PO receiving documents. Work with sales, CSR’s, customers, and Returns Administrator to ensure timely processing of customer returned material. Collaborate on a daily basis with Returns Admin. to ensure swift return of nonstock / defective material to vendor. Maintain Return Goods Queue to company standards. Assist receiving, shipping, and yard departments as needed. Assist in the upkeep and general housekeeping of the warehouse / yard. Work safely. Strong knowledge of company product identity. Effective communication, interpersonal, detail orientation, and stress management skills. Effective computer skills. Must be detail oriented with the ability to maintain accuracy while working in a fast-paced environment. Ability to effectively manage multiple tasks and priorities and easily adapt to changing situations. Basic adding, subtracting, multiplication, and division skills with or without using a calculator. Ability to operate standard office equipment. High School Diploma or equivalent. One year experience in the plumbing / waterworks industry; or Equivalent combination of education and experience. Ability to pass operator exam and drive powered industrial equipment. Frequently required to talk and hear; walk and stand; push, pull, carry, grasp, and handle, and use hands and fingers. Regularly required to climb, bend, stoop, kneel, and reach; and lift up to 50 lbs; occasionally required to sit; and lift up to 100 lbs. Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision. Work performed primarily inside but must go outside occasionally with possible exposure to extreme weather. Pass substance abuse screening.
Job Description
Job Description
If you’re detail-oriented, organized, and ready to be part of a fast-paced, customer-focused environment, this may be just the role for you!
Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.
What We Offer :
- Competitive compensation and benefits package, including quarterly bonuses!
- 401(k) w / company match
- Medical, Dental, and Vision Insurance
- Company provided and Voluntary Life Insurance
- Short Term and Long-Term Disability
- and more!
Job Summary : Inspect, verify, restock and process all customer returned material accurately and efficiently.
Knowledge, Skills, and Abilities :
Education and / or Experience :
Certifications and / or Licenses :
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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