Senior Manager - Customer Service Backoffice Operations
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused thats what makes Ulines customer service legendary! As a Senior Manager of Customer Service Backoffice Operations, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
Bachelors degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Ulines North American branches and to vendors.
Benefits
Complete medical, dental, vision and life insurance coverage and other wellness programs.
401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace .
EEO / AA Employer / Vet / Disabled
LI-CB2
CORP
IN-PPCS)
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