Server - The Fillmore Detroit

Job Summary : WHO ARE WE?

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.

From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales.

• we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support.
• it’s no wonder we are certified as a organization and one of People Magazine’s 50 Companies that Care . We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.

Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Greet all guests at table
• Respond to guest inquiries regarding menu, wine list, Music Hall
• Inform guests of daily specials and make recommendations
• Suggestively sell menu items, beverages, desserts, etc.
• Anticipate and respond to guest needs
• Respond to guest concerns / complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• Organize and prioritize service per appropriate service sequence
• Take menu, beverage and bar orders from guests and communicate orders to kitchen and / or bar through POS systems
• Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
• Deliver food and beverages to table
• Perform opening / running / closing duties according to HOB policy
• Maintain line of sight / atmosphere control by circulating through work area throughout shift
• Have the ability to memorize menus and daily specials
• Pre-bus tables : remove dirty plates, glasses, etc., from table once guest has finished
• Clean spills on tables or around work area
• Maintain HOB safety and sanitation standards
• Prepare guest checks (on micros terminal) and check for accuracy
• Receive payment and process cash, credit card or traveler’s check transactions
• Have knowledge of all music, promotional or special events in the house
• Assist other servers or other employees as needed
• Required to occasionally work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required :

• Responsible Alcohol Awareness Training Certification or Equivalent - if not certified upon hiring, TIPS training will be provided.
• 2-5 years high volume experience in restaurant operations
• Working knowledge of high-volume restaurant operations and safe, responsible alcohol service
• Standard food preparation / presentation
• Skill in guest relations
• Wine & Liquor knowledge
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma

Preferred :

Point of Sales knowledge

Physical Demands / Working Environment :

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques
30+ days ago