Front Desk Coordinator

Tampa Family Health Centers

Tampa, FL, US

Full-time

Job Description

Job Description

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Front Desk Coordinator to be part of our dynamic team.

We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change.

Position Summary :

The Front Desk Coordinator has the responsibility for greeting and registration patients at point of service at each individual clinic.

The position is to interview and validate PHI on the phone and in person; coordinates and organizes appointments to facilitate the efficient running of the office and physician schedule .

Essential Functions :

Greet patients utilizing professionalism and quality customer service
Register new patients per protocol, assisting in form and documentation completion, as needed; inform of Tampa Family Health Centers (TFHC) policies and procedures
Schedule patient appointments; reschedule appointments
Obtain proof of insurance and ensure they are scanned into dental record
Verify and update patient information in the electronic health record
Adhere to all TFHC, accreditation agency, HIPAA, State and Local rules and regulations
Answer and manage all incoming calls
Confirm appointments and recalls, per protocol
Collect and document payments received from patients at time of treatment
Inform answering service when dental office is on / off-line; forward answering messages to appropriate staff

General Duties :

Support the Mission, Vision and Values of TFHC
Perform all duties and tasks efficiently and effectively, as assigned
Maintain appointment logs
Other duties, as assigned

Knowledge and Experience :

Minimum 1 year customer service experience
Ability to navigate and enter data into an electronic health record
Strong communication skills, both written and oral
Proficient computer skills in Microsoft products such as Word, Excel, Outlook; ability to learn and utilize healthcare related software
Outstanding customer service skills
Bilingual preferred.

Education, Certification Training and License :

Associates Degree Preferred.

30+ days ago

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