Service Administrator

Job Description

Job Description

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people.

We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.

As a Service Administrator, you will be responsible for providing outstanding customer service while supporting daily administrative operations.

This role includes managing customer inquiries, coordinating and assisting with billing processes, and ensuring accurate and timely documentation.

Are you detail-oriented with strong problem-solving abilities? Do you possess strong critical thinking skills and a knack for identifying gaps and making sound assumptions?

If you are ready to make a tangible difference, we invite you to join our team as a Service Administrator!

What We Offer :

• Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.
• We are a professional organization offering quality benefits, including :
• Medical, dental, disability, and life insurance
• 401(k) and ESOP with generous profit-sharing / matching contributions
• Competitive PTO, holidays, and other financial incentives

What We Ask of You :

• Generate, compile, and scan billing documentation, backup, invoices, receipts, and statements to customers via mail / e-mail
• Assist with contract renewals
• Process credit card transactions & process filtration Amazon orders
• Assist collections team with service collections; Follow up on invoices from vendors
• Manage and coordinate customer-required documentation for key accounts
• Perform routine database maintenance for warehouse inventory
• Set up and maintain up-to-date customers, locations, labor rate groups, and pricing matrices for all service clients
• Generate subcontracts and track status
• Assist in performing quality checks with our customers
• Perform other administrative duties and projects as needed

Experience & Competencies :

• Associate’s degree in accounting or business preferred
• 2-3 years of billing experience as a billing clerk with strong math abilities and prior experience in service-related industry is preferred
• Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments
• Excellent computer literacy with MS Office (Word, Excel, and Outlook) and knowledge of GP is an advantage
• Excellent customer service skills, including effective verbal and written communication
• Ability to work collaboratively with colleagues and staff to create results in a driven, team-oriented environment
• Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner

Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP).

The estimated compensation range for this role is $40,000-$50,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location.

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.