Logistics Associate

Job Description

Job Description

Purpose / Job Function :

The Logistics Associate is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations.

This role will effectively provide support for billing, account setup, and other operational tasks. In addition, this role is responsible to uphold our core values : Ethics, Engagement, and Excellence.

Essential Functions :

• Communicate with client, carrier and internal teams to manage and resolve billing and / or rate issues.
• Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers.
• Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients.
• Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data.
• Manage and resolve daily carrier service issues, failures and delays.
• Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management.
• Performs other tasks as assigned by supervisor.

Qualification / Requirements :

• Strong computer skills with working knowledge of MS Office Software : Outlook, Word, and Excel.
• Ability to effectively communicate verbally and in writing using professional etiquette
• Must have strong organizational and follow-up skills.
• Demonstrated ability to work as a team.
• Ability to provide sound problem solving.
• Ability to pay excellent attention to detail.
• Ability to work independently and with minimal guidance.
• Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data.

Education / Experience :

• High School Diploma or GED
• Minimum one year of experience in transportation industry
• Minimum one year of experience in a customer service or related environment

Working Conditions / Physical Demands :

This position will sit in front of a computer for long hours at a time and may cause eye irritation or even muscle strain.

This position does not require any strenuous or physical activity.

Customary Work Hours : 8 : 00 A.M. to 5 : 00 P.M., Monday through Friday

AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind : AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.